We’re looking for a strategic and delivery-focused Marketing Communications Transformation Senior Manager to modernise and scale our marketing communications and brand capability across channels, technology, customer journeys, governance, and operating model.
This role will lead transformation initiatives that improve customer experience, campaign effectiveness, speed to market, operational efficiency, and commercial performance across CRM, digital, lifecycle marketing, brand communications, and campaign delivery.
You’ll work cross-functionally across Marketing, Brand, Digital, CRM, Data, Technology, CX, Commercial, Compliance, and external partners to shape and deliver the future of customer communications.
Strategy
Define and deliver the MarComms transformation roadmap aligned to business strategy
Assess and evolve current operating models, workflows, governance, and capabilities
Identify opportunities to improve efficiency, effectiveness, and customer outcomes
Lead Transformation cross-functional transformation initiatives from concept through implementation
Brand & Communications Strategy
Partner with Brand and Marketing leadership to evolve communications and brand strategy
Drive consistency across brand, CRM, digital, sales, and partner communications
Support development of messaging frameworks, tone of voice, and integrated campaign approaches
Help modernise how the brand is expressed across customer touchpoints and channels
Balance commercial performance with long-term brand trust and differentiation
Campaign & Communications Operations
Redesign end-to-end campaign and communications processes
Improve briefing, prioritisation, approvals, QA, and go-live governance
Simplify and optimise customer communications across owned and paid channels
Improve collaboration across teams, channels, and agencies
Martech & Automation
Partner with CRM, Digital, Data, and Technology teams to improve marketing capabilities
Support the evolution of marketing technology, automation, and orchestration
Improve campaign automation, personalisation, and customer journey management
Help embed new tools, platforms, and ways of working
Customer Experience & Performance
Improve customer communication relevance and effectiveness across the lifecycle
Drive measurable improvements in engagement, conversion, retention, and customer satisfaction
Establish transformation KPIs and performance frameworks
Use insight and data to continuously optimise communications
Governance & Compliance
Ensure customer communications meet regulatory, legal, and brand standards
Improve controls, auditability, and operational governance
Partner with Risk, Compliance, and Legal teams where required
What We’re Looking For
Essential Experience
Significant experience in marketing transformation, customer communications, CRM, or marketing operations
Proven experience leading complex cross-functional programmes to deliver commercial outcomes
Strong understanding of CRM and lifecycle marketing, digital marketing and customer journeys, brand and communications strategy, campaign operations, martech ecosystems, and operating model transformation
Strong stakeholder management and influencing skills
Commercial mindset with strong analytical capability
Ability to operate strategically while remaining delivery-focused
Desirable Experience
Experience within regulated or customer-centric industries such as utilities, telecoms, retail, financial services, or subscription businesses
Experience working within agile delivery environments
Understanding of AI-driven marketing, automation, and personalisation
Consulting or transformation background advantageous
Success in This Role Looks Like
Faster, more effective campaign delivery
Improved customer engagement and communications performance
Simplified and scalable marketing operations
Stronger governance and reduced operational risk
Greater consistency across brand and customer communications
Clear measurable impact on customer and commercial outcomes
Here’s what else you need to know
Role may close earlier due to high applications.
Fixed term contract length - 12 months
Competitive salary
Location – London or Nottingham with travel to our other sites when required.
Excellent parental leave allowance.
Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture
Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
Any questions on the role - please reach out to [email protected]
At E.ON Next, our customers are our number 1 priority! All Nexties - including our executive team - regularly directly support customers so we stay close to their needs and make better decisions that deliver the best experience.
