Senior Manager / Associate Director, C360 Data & Analytics

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Position Overview
We are seeking an Associate Director, C360 Data & Analytics who excels at bridging business and technology teams. This role is primarily focused on working with diverse stakeholders to collect, analyze, and translate business requirements, then collaborating closely with technical teams to ensure successful implementation. The ideal candidate will serve as the key liaison between business users and technical teams, ensuring that customer data management solutions align perfectly with business objectives and deliver measurable value.
 Key Responsibilities
Stakeholder Engagement & Business Requirements (40% of role)
- Lead comprehensive stakeholder discovery sessions with marketing, sales, customer service, analytics, and executive teams
- Facilitate detailed requirements gathering workshops to understand current pain points and future data needs
- Document detailed functional requirements including business rules, data definitions, and success criteria
- Create requirement validation sessions and obtain formal business sign-offs before technical implementation
- Manage ongoing requirement changes and assess business impact throughout project lifecycle
- Develop user stories and acceptance criteria that clearly communicate business needs to technical teams
- Maintain requirements traceability matrix ensuring all business needs are addressed in technical solutions

Client Data Profiling & Quality Analysis (30% of role)
- Conduct client data profiling to understand current data landscape and quality issues
- Perform data quality assessments to identify gaps affecting business requirements
- Design matching and unmatching strategies based on business use case requirements
- Identify data patterns and anomalies that impact stakeholder objectives
- Present data profiling findings to stakeholders in business-friendly formats
Technical Team Collaboration & Coordination (30% of role)
- Serve as primary liaison between business stakeholders and technical development teams
- Translate business requirements into technical specifications that development teams can implement
- Participate in technical design sessions to ensure proposed solutions meet business requirements
- Coordinate with data engineering, architecture, and development teams on MDM platform implementation
- Review technical deliverables to ensure alignment with documented business requirements
- Facilitate regular sync meetings between business and technical teams throughout project lifecycle
- Manage technical requirement clarifications and ensure timely resolution of ambiguities
- Support user acceptance testing by coordinating business user involvement in technical validation
Required Qualifications
Business Analysis & Stakeholder Management
- 10+ years of experience in business analysis with focus on data management or customer data projects
- Proven track record of stakeholder management across multiple business functions and organizational levels
- Expert-level requirements gathering skills including facilitation, interviewing, and documentation techniques
- Experience managing competing stakeholder priorities and achieving consensus on requirements
- Strong change management capabilities for handling evolving business requirements
- Demonstrated ability to influence without authority and build consensus among diverse teams
Technical Collaboration Skills
- Experience working with technical teams on data management, MDM, or analytics projects
- Ability to translate between business and technical languages*and concepts
-*Understanding of agile/scrum methodologies
- Familiarity with technical concepts including data modeling, APIs, data integration, and system architecture
- Experience in technical requirement validation and user acceptance testing coordination
- Knowledge of data governance and data quality technical implementations
Domain Knowledge
- Customer/Client data domain expertise** including understanding of customer lifecycle, segmentation, and marketing use cases
-MDM platform familiarity (Informatica, Profisee, Stibo Systems) from a business user and requirements perspective
- Data quality and matching concepts with ability to define business rules and matching criteria
- Marketing technology stack understanding including CRM, marketing automation, and analytics platforms
- Regulatory compliance knowledge (GDPR, CCPA) as it relates to customer data requirements

- Familiar with AWS Cloud
Communication & Documentation Skills
- Exceptional written and verbal communication with ability to present to executives and technical teams
- Expert documentation skills for creating clear, comprehensive requirement specifications
- Meeting facilitation and workshop leadership experience with large, diverse groups
- Presentation skills for communicating complex requirements to various audiences
- Conflict resolution abilities for managing disagreements between stakeholders and technical teams
Preferred Qualifications
- Master's degree in Business Administration, Information Systems, or related field
- Previous consulting experience** with exposure to multiple client environments
- Project management experience** with PMP or Agile certifications
- Experience in marketing or Transformation roles providing deep business context
- Technical background*with hands-on experience in data analysis or system implementation
 

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