Senior Manager, Analytics & Insights Lead - Homes

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Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Senior Manager, Analytics & Insights Lead - Homes

SALARY: £76,194 - £89,640

LOCATION(S): Bristol, Cardiff, Halifax, Leeds, London

HOURS: Full‑time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week or 40% of time in an office. Colleagues with disabilities can be supported with workplace adjustments.

What you’ll be doing

At Lloyds Banking Group, we have a clear purpose: to help Britain prosper and make finance a force for good. Through our family of brands, we have a relationship with almost every household and community in the UK, and we play an important part in supporting a growing, resilient UK economy.

In this role, you’ll lead the Analytics & Insights function within Homes — the team responsible for creating the actionable insight that shapes strategy, drives performance, and ensures we deliver fair and sustainable outcomes for customers. As the strategic lead for insight, you’ll set the direction for how we use data to understand our business, modernise our analytical capability, and influence decisions at every level.

The next phase of our insight strategy will be a major focus, introducing modern analytical methods, tooling and ways of working that make insight faster, smarter and easier to access across the Homes business. Close collaboration with teams across the Group will be key, bringing the best of our data, AI, insight and tooling into the Homes strategy to maximise the value of the Group’s analytical strength.

Interpreting internal and external data to identify trends, opportunities and risks will form a core part of the role — turning complex information into clear, compelling stories for senior and executive leaders. Insight will remain timely, relevant and tightly connected to improving customer outcomes, operational performance and innovation.

Collaboration with the Reporting team will also be essential to ensure consistency and alignment across dashboards, KPIs and enterprise reporting. Together, the two teams help create a seamless, coherent insight and reporting ecosystem for the Homes business.

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

Essential skills

• 3+ years’ experience creating actionable insights that informs strategy and operational decision‑making.

• 2+ years’ proven people‑leadership experience coaching and developing high‑performing teams.

• Strong analytical and technical skills including proficiency in SQL (2+ years’ practical experience preferred).

• Proven ability to translate complex data into clear recommendations for senior and executive‑level stakeholders, with strong storytelling skills to bring insight to life.

• Strong communication and presentation abilities, able to turn complexity into clarity.

Desirable skills

• Experience leading large‑scale transformation programmes across analytics or data‑driven functions.

• Proven experience leveraging AI‑enabled insight or tooling.

• Proven experience working in financial services, regulated environments or a mortgage analytics function.

We know great talent comes from many backgrounds. Even if you don’t meet all criteria, if you have relevant transferable skills, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can tailor to your lifestyle, such as discounted shopping

• 30 days’ holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.