Lead and operate live event delivery and monitoring for global streaming; troubleshoot complex video delivery issues, drive root-cause fixes and projects, mentor teammates, and serve as escalation point for high-severity incidents to improve customer experience.
About the Role:
Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you’ll be at the forefront of delivering exceptional live events, ensuring seamless video delivery and monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience.
What You’ll Do:
As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer devices, providing an exceptional viewing experience.
Key Responsibilities:
Requirements
Technical Skills:
- Proficiency in troubleshooting and debugging complex technical systems
- Development or technical support experience
- Knowledge of live streaming or live production, especially with video encoding, acquisition, adaptive bitrate playback, and streaming protocols
- Familiarity with live OTT video delivery
- Proficiency in troubleshooting and debugging complex technical systems
Preferred Skills:
- Project management, driving collaborative initiatives from start to completion
- Experience in live broadcast production, TOC (Technical Operations Centre), or MCR (Main Control Room)
- Scripting proficiency in modern programming languages
- Project management, driving collaborative initiatives from start to completion
Benefits
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