Reporting into the Learning Services Functional Lead, you’ll support the detailed design of an outsourced service model that ensures learning operations, processes, and materials are robust, scalable, and ready for phased transition into live service.
This is an ideal role for someone who has experience in analysing requirements, improving processes, collaborating with SMEs, and turning complex operational needs into structured learning solutions within a shared‑service environment.
Job title:
Senior Learning Services Functional AnalystJob Description:
Why this role matters:
You’ll play a pivotal part in designing an outsourced learning service that will support a major public‑sector transformation. Working closely with the Functional Lead, you’ll gain valuable experience across service design, transition planning, and large‑scale operational change — ideal for developing into more senior functional roles.
What you’ll be doing
As part of the wider Recruitment & Learning Services design team, you will help ensure that high‑quality learning services are defined, documented, and ready for operational rollout across phased transitions.
Supporting the development of service design
Contribute to the design and documentation of processes that underpin outsourced learning administration and content‑creation.
Help shape the end‑to‑end service design, ensuring alignment with Capita’s solution capabilities and reducing the need for bespoke development.
Support the development of Learning Services Standard Operating Procedures (SOPs), workflows, task lists, and service artefacts.
Preparing the service for transition into operations
Support readiness activities for cutover of the outsourced learning service, ensuring all learning administration and content‑creation processes are clear and ready for operational adoption.
Assist in cutover rehearsals, testing scenarios, and early‑life support materials for learning teams and stakeholders.
Identify risks, issues, and improvements relating to outsourced service design and transition.
Collaborating with stakeholders
Work closely with SMEs, operational teams, content creators, and the Functional Lead to iterate and refine service designs.
Translate operational needs into structured learning process requirements, user journeys, and support materials.
Driving continuous improvement
Use feedback and data to identify gaps or opportunities within the learning administration and content‑creation service model.
Recommend enhancements to strengthen service performance, consistency, and user experience.
What we’re looking for
Essential experience:
Experience in Learning Services, especially learning administration, content creation, or learning operations.
Strong analytical and process‑design skills.
Ability to translate business and operational needs into structured learning requirements.
Experience delivering SOP development, process mapping, or service documentation.
Understanding of outsourced or shared‑service delivery environments.
Effective stakeholder‑engagement and communication skills.
Desirable:
Experience supporting multi‑phase service transitions.
Understanding of service readiness, testing cycles, or cutover planning.
Exposure to LMS, digital learning tools, or content‑development workflows
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What’s in it for you?
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑 Fearless innovation✅ Achieve together Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Location:
Home-Based - GBR,
United KingdomTime Type:
Full timeContract Type:
PermanentTop Skills
Capita London, England Office
65 Gresham Street, , England , London, United Kingdom, EC2V 7NQ
