Senior Learning Facilitator (Bilingual)

02/21/2025

Address:

33 Dundas Street West

Human Resources

Delivers learning strategies, courses and programs, including soft skills and coaching workshops, to enable leaders and employees to meet performance objectives aligned with enterprise and business/group goals. Delivers training programs to increase efficiency and effectiveness, support the maximization of employee performance, and improve the customer experience.

• Acts as a trusted advisor to assigned business/group.

• Influences and negotiates to achieve business objectives.

• Assists in the development of strategic plans.

• Identifies internal and/or external emerging issues, trends and needs to inform business strategies and decisions.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Provides input to the development of the program strategy and contributes to and continually improves principles, process and tools.

• Builds effective relationships with internal/external stakeholders.

• Ensures alignment between stakeholders.

• Manages relationships with outside service providers for programs and ensures all required activities are completed.

• Monitors and tracks performance, and addresses any issues.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input into the planning and implementation of operational programs.

• Develops learning facilitation solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Provides advice and guidance to assigned business/group on facilitation of learning and performance solutions.

• Consults with the business to assess performance gaps and business learning requirements and proposes solutions that optimally fit and deliver business outcomes.

• Acts as an advocate for the development and delivery of focused learning solutions based upon industry leading adult learning principles and skill building.

• Creates a learning environment that is collaborative, open and supportive to enable learners to ask questions, challenge and take full advantage of the learning opportunity.

• Plans/coordinates learning sessions (e.g. schedules and participant registration, materials preparation, equipment, etc.)

• Facilitates courses, learning programs and strategic assignments through a variety of delivery methods including face to face and virtual classroom; programs and courses cover a broad range of content across BMO (e.g. sales and service, technology, process management, new employee orientation, leadership development).

• Measures outcomes of learning sessions and provides feedback to internal and external stakeholders.

• Collaborates with internal stakeholders on course design from a facilitation perspective and to support the development of and implementation of course accreditations.

• May network with industry contacts to gather, identify, and integrate competitive insights and best practices.

• Builds effective relationships with internal/external stakeholders.

• Provides input into the planning and implementation of learning solutions.

• Analyzes data and information to provide facilitation insights and recommendations.

• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Provides specialized consulting, analytical and technical support.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently and regularly handles non-routine situations.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Bilingual in English and French is required

• Between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Certification in Facilitation preferred.

• Facilitation skills-In-depth.

• Deep knowledge and technical proficiency gained through extensive education and business experience.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

Note: This position will travel to various BMO locations to facilitate some in-person sessions locally (Toronto/Ontario) as well other provinces in Canada and in the United States. Travel will be required. Sessions can be virtual or in-person depending on the business needs. The incumbent will have flexibility to work virtually when sessions are not in-person.

$68,000.00 - $126,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.