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At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work.The Senior IT Support Specialist will work cross-functionally between departments supporting all end users throughout the company. This role handles complex issues and escalations from support team members and helps IT Leadership meet service level objectives to ensure a seamless end-user support experience.
This role is offered as hybrid, with the expectation to be in the office 3 days per week (Tuesday, Wednesday and Thursday). We are only able to accept applications for those based in the London area. This role is available only in the UK. We are only able to accept applications for those based in the UK or have sponsorship to live and work in the UK. #LI-Hybrid
What you can expect to do in this role:
- Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
- Act as an escalation point for advanced technical issues prior to escalating to leadership or other teams
- Expected to be active in training and mentoring others within the department or team
Be the subject matter expert in multiple IT Support systems - Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime
- Enable employees by providing remote and hands-on assistance in resolving technology support issues
- Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service
- Recommends new and innovative ways to solve area problems
- Stays up to date and shares across the department on technologies and information in Jamf's eco-system and their area of expertise Sets up and leads appropriate opportunities for cross functional feedback
- Introduces and gains broad acceptance of improved process ideas
- Analyze problems and make definitive call on acceptable solutions
- Leads in the design and testing of new and existing solutions to area of expertise
- Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
- Leverages experience to predict weaknesses in process and solutions, and anticipates potential design flaws prior to implementation
- Ensure the adoption of team and company policies through the company’s Mission and Values
- Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues
- Ensure documentation remains updated and accurate
- Perform other duties as assigned
What we are looking for:
- Mininum of 4 years experience working in an IT support or related role (Required)
- Minimum of 4 years experience troubleshooting macOS and iOS operating systems and hardware (Required)
- Demonstrable experience supporting and enabling employees in their use of global, enterprise-grade, SaaS-based solutions collaboration systems and services
Strong command line expertise - Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively
- A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
- Excellent written and verbal communication skills (Required)
- Excellent organizational skills (Required)
Why Jamf?
- We are progressive but laid back. You are free to be a yourself and work how you work best. Here, you manage your own day and your own work style.
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
- We offer flexible work-life in a choice-based office model and new hires receive a home office bonus to better their work space.
- Benefits are a critical part of the “whole employee experience”. Our benefits package includes 30 days of paid time off, 3 paid days to volunteer, health and mental health benefits and more.
- Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
