Senior IT Account Executive

What you'll be doing:

Grow Strategic Customer Relationships
• Build trusted relationships with stakeholders across your customer portfolio. Understand their goals, pressures, and priorities, and ensure Infinity remains closely aligned to what matters most to their business.
Identify and Create Growth Opportunities
• Spot opportunities to expand customer value through additional services, solutions, and strategic
  recommendations. Focus on solving business problems, not simply selling products.
Drive Customer Retention and Value
• Ensure customers continue to receive measurable value from their investment in Infinity. Proactively
  manage risks, strengthen relationships, and support long-term account health.
Lead Commercial Conversations
• Take ownership of proposals, account plans, growth strategies, and customer engagements that
  help expand partnerships and deliver commercial success.
Champion the Customer Internally
• Act as the voice of the customer across the business, bringing together sales, delivery, support, and
  consultancy teams to ensure customers receive a consistent and high-quality experience.
Create Account Visibility and Insight
• Use customer insight, account intelligence, and CRM data to identify trends, uncover opportunities,
  and support informed decision-making.

The kind of problems you’ll solve

• A customer has invested in Microsoft technology but isn't getting the business value they expected.
• Key accounts are not growing despite having significant untapped opportunity.
• A customer is considering alternative suppliers and needs compelling reasons to stay.
• Stakeholders have competing priorities and need help aligning technology decisions with business objectives.
• Customers are facing operational or commercial challenges that technology could help solve.
• Internal teams need better visibility of customer goals, opportunities, or risks.
• A customer wants to modernise but isn't sure where to start.
• Valuable opportunities are hidden within existing accounts and need to be uncovered and developed.

What sets you apart

• You naturally look for opportunities to create value rather than waiting for customers to ask.
• You enjoy understanding how businesses operate and what drives their success.
• You are commercially minded and comfortable discussing both business challenges and technology solutions.
• You build trust quickly and develop strong relationships at multiple levels within an organisation.
• You remain calm and solutions-focused when dealing with challenges or difficult conversations.
• You ask thoughtful questions, listen carefully, and uncover opportunities others may overlook.
• You balance customer needs with commercial objectives and can make sound decisions with confidence.
• You are organised, proactive, and take ownership of outcomes rather than activities.

Your impact:

Business Impact
• You drive sustainable revenue growth, improve customer retention, and help strengthen Infinity's position as a trusted Microsoft solutions partner.
Customer Impact
• You help organisations realise more value from their technology investments, solve business challenges, and make more informed decisions about their future.
Team Impact
• You create stronger alignment between customers and internal teams, helping sales, delivery, support, and consultancy functions work towards shared outcomes that benefit both the customer and the business.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers
You’ll get:
Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards