Senior Initiative Program Manager FTC

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Regulatory Initiative has the mission to oversee the design and implementation of customer-centric solutions in response to new requirements resulting from new regulations. The team’s mission is to be customer-first and ensure any changes to our product or communications are delivering the best possible experience for the customer!

The team works cross-functionally with many teams in the organisation (markets, legal, tax, product, marketing, customer support etc) to ensure successful design and delivery of regulatory-driven changes with a customer focus in mind. We seek to not only deliver against new requirements with the least customer friction but, where possible, to tackle long-standing customer problems.

We are looking for a Senior Initiative Program Manager on a 12 month fixed term contract. This role reports to the Senior Director, Global Regulatory Initiative Lead.

• Lead program management of the initiative, ensuring the initiative is on track or ahead of its objective and goals, with risks or issues being brought up appropriately   

• Lead overall partner management approach and execution, ensuring we’re talking to the right folks, about the right topics, at the right time

• Partner closely with counterparts in the product, customer support, and marketing teams to ensure alignment of operational processes and smooth execution

• Own financial and operational reporting from a business perspective, partnering closely with finance, analytics and program leads  

• Work with the Senior Director and others to further build out the 3-year strategy and plan

• Implement other ad-hoc projects where needed

• Initiative level/ Programme management experience and/ or consulting experience; ideally in an international organisation on large-scale projects, across a range of functions and/ or e-commerce is a plus

• Extensive experience communicating sophisticated topics to senior audiences, driving decision making, and involving all partners appropriately. Excellent English written and verbal reasoning and communication skills  

• Ability to problem solve and drive operational topics, whilst being able to zoom out and think strategically about the bigger picture

• Excellent financial and analytical understanding, able to tie through operational execution to data and vice versa

• A great teammate, who is upbeat, flexible, and comfortable with navigating through ambiguity in a trust-based, human way

• Strong customer focus, attention to detail, and data driven mentality

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