Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
We are looking for a Senior SaaS Platform Operations Engineer to join our team in Theale.
This is a hands-on role responsible for the operation, support and continuous improvement of our cloud-based SaaS platforms. Working as part of the UK Platform Operations team, you will be responsible for platform availability, incident management, application deployments, monitoring, automation and technical troubleshooting across our production environments.
This role sits at the intersection of Platform Operations, DevOps and Application Support, requiring someone who can support both operational activities and complex technical investigations. You will work closely with global Engineering, DevOps and Support teams to deliver secure, scalable and highly available services.
The ideal candidate will have strong Azure and cloud operations experience, a passion for automation, and the ability to troubleshoot issues across applications, infrastructure, databases and authentication services.
- Monitor and support production SaaS platforms to ensure availability, performance and reliability.
- Investigate and resolve platform, deployment, application and authentication issues, including SSO-related incidents.
- Execute and support application deployments, configuration changes and release activities.
- Create, maintain and improve operational runbooks, recovery procedures and standard operating processes.
- Configure and optimise monitoring and alerting to improve incident detection and response.
- Drive automation initiatives to reduce manual effort and improve operational efficiency.
- Collaborate with Engineering and DevOps teams to improve platform resilience and release quality.
- Produce availability and operational reporting, identifying opportunities for continuous improvement.
- Support audit, compliance and security activities across the platform estate.
- Participate in an out-of-hours on-call rota and support incident recovery activities.
- Experience supporting cloud-hosted SaaS applications in a production environment.
- Strong Microsoft Azure experience, including services such as AKS, App Services, Networking, Storage, Key Vault, Azure Monitor and ACR.
- Experience troubleshooting distributed applications, cloud infrastructure and deployment pipelines.
- Linux and Windows administration experience.
- Experience working with SQL Server and PostgreSQL.
- Experience with Docker, Kubernetes and Helm.
- Scripting and automation experience using PowerShell, Bash or Python.
- Experience with Infrastructure as Code tools such as Terraform or Bicep.
- Experience configuring monitoring and alerting tools such as Grafana, Elastic or Azure Monitor.
- Strong troubleshooting, debugging and root-cause analysis skills.
- Experience supporting APIs, integrations and authentication technologies, including SSO.
- Ability to create and maintain operational procedures and runbooks.
- Excellent communication and stakeholder management skills.
- Experience with C#/.NET applications.
- Experience with Jenkins, GitHub Actions or other CI/CD tooling.
- Experience with Web Application Firewalls (WAF).
- Experience supporting regulated environments, audits and compliance initiatives.
- Familiarity with Azure OpenAI, RAG or other AI-powered engineering tools.
- Experience using GitHub Copilot or similar AI-assisted development tools.
- Highly available, secure and reliable SaaS platforms.
- Fast and effective incident response and recovery.
- Improved automation and reduced operational overhead.
- Strong collaboration across Operations, Engineering and Support teams.
- Well-documented, repeatable operational processes.
- Continuous improvement in platform reliability, scalability and customer experience.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
