Job Title: Senior HCM System Administrator
Location: Chicago, IL (100% Remote)
Job Type: Full-Time
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Serve as a member of the Digital & Technology Solutions department partnering with HR and People Technology areas to support the configuration and maintenance of Workday HCM Core, Benefits, Compensation, Learning, People Experience, reporting and analytics.
- Develop and implement best practices for Workday system use, including workflows, dashboards, and reporting capabilities.
- Gather feedback from users, analyze workflows, and implement enhancements or customizations to meet evolving business needs. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
- Perform complex Workday configuration changes, create test scripts, and test.
- Research, design, test and implement configuration changes resulting in process improvements.
- Serve as a lead subject matter expert for Workday HCM products and apply knowledge to maintain effective system utilization and efficiency.
- Manage Workday semi-annual releases and regular updates for HCM modules.
- Monitor system performance and proactively address issues, coconsciously seek opportunities to enhance system process and improve user experience.
- Facilitate change management processes, including the development of release management communication plans, implementation plans, and rollback plans for HCM products.
- Investigate, triage, and troubleshoot escalated issues and system outages. Perform root cause analysis and exercise appropriate problem resolution and risk mitigation strategies.
- Develop internal training materials to be used to educate functional and end users on Workday HCM functionality.
- Strong working knowledge of Workday’s security configuration; Maintain Workday security design, configuration, workflow, and security administration
- Stay apprised of Workday releases and new features, assess impacts and recommend adoption strategies.
- Work collaboratively with technical and business stakeholders to drive the product roadmap.
- Provide mentorship and direction to junior members of the technical team.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Critical Moments of service; Meets commitments; Abides by confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE:
Bachelor’s Degree in relevant technical field (Information Technology, Computer Science, Software, Engineering or related technical discipline) or equivalent combination of training and work experience
7+ years Workday HCM/Payroll experience or training required
Prior HR/Payroll functional system experience strongly preferred
Healthcare industry experience is a plus
