Description and Requirements
• Process billing and remit requests for various MetLife products across Small, Regional and National markets
• Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case
• Data scrubbing/reviewing the remit provided by the Third-Party Administrator (TPA)
o This helps in increasing the accuracy in the posting of premiums
o Results in fewer missing bills and DNU
• Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
• Build excellent business relationship with customer groups, peers and seniors
• Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution
• Responds promptly and calmly to changing events and situations
• Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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