Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Help Center team is transforming how Toast customers get support through self-service. We build the systems and experiences that power knowledge discovery, case creation, support workflows, and proactive guidance across Toast’s product surfaces—helping restaurants find the right answers quickly, resolve issues independently when possible, and seamlessly connect to the right support channel when needed.
This is a high-leverage domain at the intersection of product, support, and AI. The Help Center is not just a content site—it’s a dynamic, deeply integrated platform that connects customer context (account, devices, subscriptions), intelligent knowledge retrieval via Toast IQ, and our omnichannel support infrastructure. The systems we build directly influence deflection, resolution speed, customer effort, and overall satisfaction at scale.
As a Senior Software Engineer on Help Center, you’ll operate as a full-stack engineer building customer-facing experiences and the backend services that power them. You’ll design and evolve APIs, workflows, and UI experiences that shape how millions of support interactions begin—ensuring they are context-aware, performant, resilient, and deeply integrated with Toast’s broader support ecosystem.
If you’re motivated by building highly visible product surfaces, excited to connect frontend experience with scalable backend architecture, and eager to shape the future of intelligent self-service at Toast, this role offers meaningful scope and impact.
A day in the life (Responsibilities)
- Design, build, deploy, and maintain the Help Center experience through full stack development
- Collaborate with UX, PM, QA and Engineering to define, design, and build best-in-class solutions in a complex and fast-moving environment
- Champion best practices for development, deployment and quality life-cycles
- Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.
- Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
- Collaborate with team to plan and estimate work
What you'll need to thrive (Requirements)
- 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
- Strong hands-on experience with modern frontend frameworks such as React
- Proficient with modern API standards and technologies (e.g. REST, GraphQL)
- Proficient with AI tooling such as Cursor, Claude, and MCP servers
- Proven ability to own complex features or projects end-to-end, from design through production and iteration.
- Demonstrated ability to deliver high-impact, scalable solutions in complex, multi-product environments
- Strong leadership and mentoring skills
- Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners.
- Focused on delivering positive impact for Toast customers
- Passionate about driving innovation and continuous improvement of our digital support experience
#LI-HYBRID
#BI-Hybrid
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
