Our Purpose
Planday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.
Powered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.
How you’ll make an impact
You own the experience strategy for a complex domain, driving radical prototyping to find breakthrough innovations, focusing on the transformation of the manager and shift-worker experience. You are responsible for ensuring that inclusion and continuity are at the heart of every design solution. By utilizing scalable frameworks and AI automation, you elevate the craft of your peers and ensure the product remains a strategic competitive advantage for Planday.
What you’ll do
XD Strategy: Identifies Future-State Visions. You define long-term human-first evidence-based experience strategies that transform the core user experience and link design quality directly to business levers.
Radical Prototyping & Insights: Shapes Long-Term Decisions. You lead the creation of complex prototypes to test high-level hypotheses and de-risk major roadmap initiatives.
XD Craftsmanship: Architect of Seamless Journeys. You master end-to-end journeys across multiple touchpoints, ensuring absolute continuity and industry-leading accessibility.
XD Ops, AI & Automation: Builds Organizational Muscle. You implement scalable frameworks and automation tools that empower teams to deploy high-fidelity assets at high velocity.
Collaboration & Partnerships: Influences Leadership. You foster deep collaboration within other teams acting as the primary advocate for user evidence in high-level priority syncs.
Impactful Leadership: Narrates the Strategy. You lead team growth by evangelizing a design-led mindset and demonstrating how radical prototyping leads to breakthrough innovations.
Success looks like
XD Strategy: Vision-Led Execution. You have established a 12-month experience vision for your domain that has been adopted into the primary product roadmap.
Quality Governance: Measured Impact. You can demonstrate a measurable reduction in product complexity across your domain through streamlined journey designs.
XD Craftsmanship: Systemic Resolution. Your work has successfully integrated inclusion standards as a "machine-ready" reality, reducing experience debt across the domain.
XD Ops: Infrastructure Velocity. You have established a shared prototyping infrastructure that allows the domain to validate three times more hypotheses per quarter.
Collaboration: Directive Influence. Your "Tiger Teams" are recognized for their ability to align complex user evidence with engineering feasibility at scale.
Impactful Leadership: Cultural Narrative. You serve as a mentor whose focus on frontline empowerment has demonstrably uplifted the craft of mid-level designers in the organization.
What you’ll bring with you
Prototyping Mastery: You are an expert at radical prototyping, capable of building complex, data-driven simulations to test high-level business hypotheses.
Strategic Design: You have experience identifying long-term growth opportunities and creating design strategies that directly influence a 12-month product roadmap.
Inclusion Advocacy: You have a deep understanding of global accessibility standards and have successfully integrated them into large-scale product ecosystems.
Operational Scalability: You have experience implementing automated workflows and scalable design frameworks that empower multiple teams to move faster.
Cross-Functional Influence: You are skilled at leading Teams successfully aligning diverse stakeholders around a singular, evidence-based user journey.
Mentorship & Craft: You have a proven ability to uplift the technical skills of your peers, evangelizing a design-led mindset that prioritizes breakthrough innovation.
What we value
This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.
Xero London, England Office
In the heart of bustling Kings Cross, we have a lively office only a 5-minute walk from the tube station.
