HPC & AI – Senior Software Engineering Resolution Engineer

Job Description:

HPE is looking for a senior-level Software Engineering Resolution Engineer to join our Level 3 global service HPC team.

This Service Engineer is to provide support for high performance computing cluster management on a variety of supercomputer and cluster-based products.  The focus for this position is tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the Cray System Management (CSM) software and tools. 

Responsibilities:  

• Provide technical support for customer reported issues escalated to level 3 support. 
• Analyze, troubleshoot, reproduce, isolate, escalate, and resolve issues. 
• Facilitate high quality communication with customers. 
• Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Development. 
• Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines. 
• Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution. 
• Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high-quality solutions for moderately- complex products.
• Test and provide new system software updates and documentation via customer portal. 
• Document and communicate throughout the whole process of working on an issue until closure. 

Education and Experience Required:  

• Bachelor or Master’s degree in Computer Science, Engineering, or related field/discipline 
• Typically, 6 + years of technical experience, ideally in an HPC-related area 

Knowledge and Skills:  

• Using appropriate engineering design tools and software packages to design components and solutions. 
• Strong Linux knowledge and Linux administration skills and experience. 
• Strong analytical and problem-solving skills. 
• Linux cluster management experience is very desirable. 
• Using empirical analysis, modeling, and testing methodologies to validate product designs and specifications. 
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels. 
• Good communication skills, internally within HPE and externally with customers, both verbal and written 
• Ability to gather data, perform analysis, reproduce, resolve, or escalate, and see issues through closure. 
• Ability to multi-task and prioritize, switching between working on several issues at once. 
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team. 

Job Conditions: 

• Rotation of on-call duties with other staff to provide 24x7 coverage. 
• Ability to provide after-hours support, as required. 
• Occasional travel for training or assist with installations or support remote systems. 

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.