Senior Employee Experience (EX) and Talent Strategy Consultant

Company:Mercer

Description:

We are seeking a highly capable and strategic individual to join our UK/European Talent Strategy team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role combines senior-level strategic thinking with hands-on delivery, partnering with clients to design, architect, and implement employee experience strategies that extend beyond traditional employee listening. You will lead and actively contribute to transformation programmes that enhance workforce engagement, leveraging advanced technology to deliver innovative, data-driven solutions. As a trusted advisor to senior leadership, you will influence talent and organisational strategies that shape the future of work, while also being directly involved in project execution and client deliverables. You will play a key role in expanding our market presence, building Mercer’s brand as a thought leader, and supporting commercial growth.

We will count on you to:

• Manage and deliver large-scale employee listening and experience transformation programmes, balancing strategic oversight with hands-on project execution.
• Serve as the primary client contact on projects, managing expectations, delivering high-impact presentations, and fostering trusted advisor relationships with senior stakeholders.
• Engage in sales and business development activities, including client relationship building, proposal pitching and market brand building, with a primary focus on the UK market.
• Advise clients on workforce transformation trends
• Contribute to Mercer’s thought leadership in employee experience and talent strategy through speaking engagements, publications, and participation in industry forums.
• Provide expert guidance on how to leverage HR technologies, ensuring alignment between employee experience platforms, employee listening tools, and broader HR systems
• Collaborate across Mercer’s practices to develop and implement innovative, client-centric solutions addressing leadership empowerment, talent development, cultural change, and workforce planning.
• Mentor and support junior consultants, promoting a culture of continuous learning and excellence within the team.

What you need to have: 

• Advanced degree (MSc or equivalent) in Social Sciences, Industrial/Organizational Psychology, Applied Psychology, Organisational Behaviour, or related fields.
• Extensive experience in employee experience strategy, design, and transformation programmes, with a track record of both leading and delivering project work, from within a consulting firm.
• Proven expertise in employee research methodologies, including employee listening, surveys, and 360-degree feedback.
• Commercial awareness with experience contributing to the successful delivery of revenue-generating projects. Proven new business development and networking experience.
• Deep understanding of HR technology platforms supporting employee experience and listening.
• Exceptional communication, presentation, and stakeholder management skills, with fluency in English; additional European languages are advantageous.
• Advanced proficiency in Microsoft PowerPoint, Excel, and data visualisation tools.

What makes you stand out?

• A strategic mindset combined with a hands-on approach to delivering practical, measurable outcomes for clients.
• Demonstrated ability to build trusted relationships that foster ongoing collaboration and business growth.
• Customer-centric mindset with a passion for delivering measurable impact.
• Innovative problem solver with excellent organisational and planning skills.
• Strong leadership presence and ability to influence at senior levels.
• Collaborative team player with high emotional intelligence and organisational sensitivity.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.