Senior EMEA Partner Manager, ServiceNow.org, Nonprofit Industry

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow.Org
At the heart of ServiceNow is a grand purpose: to make the world work better for everyone. Our purpose is not just a tagline, it is a demonstration of our intent to impact the world for the better. To continue this mission, ServiceNow.org is a business unit that leads with our values to exclusively service the needs of the global non-profit community, using the power of our platform to enable these vital organizations to improve service delivery to critical constituents and achieve operational efficiency boosts, when those time saving improvements will literally save and impact lives. Aligned to our ESG strategy, the Servicenow.org team positions our world-class platform capabilities and solutions to non-profits and reinvest a portion of the profits into the community.
Job Description
As EMEA ServiceNow.org Partner Manager, ServiceNow.org, you will be a core member of the EMEA ServiceNow.org sales team and will develop and execute a focused partner strategy to support growth in the region.
The Partner Manager manages ServiceNow relationships with our Partner Ecosystem across the EMEA Region for our business focused on nonprofit organisations. A large part of this role is to manage and nurture companies in the ServiceNow Partner ecosystem while also encouraging current ServiceNow Partners to develop and mature their ServiceNow practice.
In this role you will be responsible for leading co-sell/co-deliver and "sourced" partner NNACV for EMEA.org. You will produce new business in existing and new accounts, and ensure our partners help provide successful projects. You will work with sales, specialists, solution consultants and customer outcome teams to grow the pipeline.
Success will be measured by achievement of sales quotas for your allocated geography on a quarterly and annual basis.
What you will do in this role:
• Build Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
• Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, capability, Competency and Customer Success.
• Develop capacity plans to assure partners are well positioned to sell the value of the New Platform to nonprofits and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
• Work with .org, EMEA and partner marketing teams to build joint demand generation plans (partner prospecting days, CxO roundtables and joint events)
Qualifications
To be successful in this role you have:
• At least 4 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
• Experience driving successful business development activities
• Experience working with organisations in multiple cities and markets
• Nonprofit experience is a plus
• Stakeholder management skills, spanning from Product Leaders to Marketers and multiple Sales teams
• Excellent collaboration skills to deliver work in partnership with cross-functional teams, partners and third parties
• High-energy, take-charge personality with a keen sense of accountability for owning something end to end
• A hungry and humble mindset
• Up to 50% travel to support sales efforts and events
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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