Senior Lead, Travel Intelligence

Job Description
Are you passionate about using data to draw insights about the travel industry?
As a Senior Lead, Travel Intelligence on the Consumer & Business Intelligence (CBI) Team, you'll drive the analytical views and storytelling focused on the travel industry, including airlines and hotels, through the lens of our internal data. CBI is a new organization that leverages internal data to generate unique insights related to consumers and small businesses. As a member of a new team, your adaptability, flexibility, comfort with ambiguity, and creative problem-solving skills will be key to your success. You will report to the Chief Economist with the following responsibilities:
Job Responsibilities:

• Drive agenda to establish the team as a premier source of intelligence and insights for the travel industry
• Define key business segments for long-term analytical monitoring (such as luxury travelers) and develop near-term deep dives (on topics such as emerging seasonal or geographic trends)

• Define metrics that need to be produced to support execution against the agenda and keep us at the forefront of travel intelligence and analytics
• Author internal and external reports on topics/segments related to travel

• Present research and findings to a variety of internal/external audiences
• Contribute analytical views and talking points in support of investor relations and external affairs
• Manage related work of junior staff and coordinate research efforts across the JPMC organization as it relates to travel

Required Qualifications, Capabilities and Skills:

• Minimum of 8 years of relevant experience in consumer/business finance, economics, analytics, or related field
• Minimum of 3 years of experience specific to travel industry (ideally in airlines and/or hotels)
• Advanced analytical mindset; you love digging into the data and defining what it tells you
• Excellent writing and communication skills, with the ability to translate complex data into actionable insights for diverse audiences, including executives and multiple stakeholder groups
• Exceptional problem-solving skills and ability to adjust to evolving business and financial climate
• Creative and proactive thinker that can identify issues, develop innovative solutions, and drive projects forward in the absence of established processes or detailed instructions

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.