About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Life at THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. And our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team.
Click here to learn more about life at THG.
Why be a Senior Ecommerce Manager at THG?
As a Senior eCommerce manager you'll be the commercial leader for your region, reporting into the Head of eCommerce Europe you are responsible for regional eCommerce strategy, execution and financial performance, leading a small team and working cross functionally with colleagues in marketing, finance buying & merchandising to deliver objectives of the region.
As a Senior Ecommerce Manager you'll:
- Leverage your market understanding to tailor LOOKFANTASTIC Global eCommerce strategies where appropriate to the BENELUX region, and to drive independent local strategies and initiatives to support the delivery of our key strategic priorities
- Collaborate with the Head of eCommerce to inform budgets, and be responsible for developing annual, quarterly, and monthly eCommerce targets for your region for metrics that matter alongside your marketing counterpart (traffic, orders, sales, CVR, AOV, new customers, retention rate).
- Set the standard and guidelines for the customers experience for our Dutch locale and enable and empower the eCommerce executives and stakeholders to deliver these.
- Own the Trade Calendar creation process from concept to execution, ensuring all relative stakeholders are informed and engaged, and creative and copy are aligned. Share regular updates of progress to stakeholders.
- Demonstrate full accountability for the planning, execution, and review of site, app and channel plans.
- Provide critical analysis on sales and profitability tracking and performance, work with relevant stakeholders to identify opportunities and mitigate risks
- Collaborate with stakeholders in Global and Local teams to ensure we have the correct processes to deliver our business objectives, including buying, marketing, merchandising, finance, subscriptions, data, campaigns, operations, and customer service.
- Collaborate with buying and merchandising to form and translate brand, category and pricing strategies and ensure effective management of the global stock holding to improve availability and reduce aged stock value.
- Collaborate with central and channel marketing to contribute to localised marketing and trading strategies
- Recruit, lead, and develop a small eCommerce trading team
What Skills and Experience Do I Need?
- Extensive knowledge of the Dutch Beauty market
- Fluency in Dutch and English
- Several years of experience in an eCommerce trading role
- Experience leading a small team
- Experience leading creation of eCommerce trading calendars
- Experience in budgeting and forecasting (e.g. Revenue, Gross Profit)
- Experience collaborating with marketing to set channel levels budgets and forecasts
- Appropriate competency with relevant tools and software or equivalents (e.g. Excel Suite, Google Analytics, Tableau, Content Square)
- Desirable; SQL proficiency
What’s in it for me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Up to 50% staff discount on THG brands.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
We are an equal opportunities employer.
We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
