Senior E-Commerce Manager

MUBI is a global streaming service, production company and film distributor dedicated to elevating great cinema. To make this possible, we create, curate, acquire and champion visionary films, bringing them to audiences all over the world. And we have a team of brilliant, ambitious and passionate individuals to help bring our mission to life. From London to New York, Istanbul to Paris, and Berlin to Mexico - we work together to realize MUBI’s vision.

That’s where you come in! Join our global team and help us make great cinema accessible to everyone, everywhere. 

Reporting to our Global Senior Director of Growth Marketing, you’ll be responsible for scaling, evolving, and executing the day-to-day of MUBI’s online SHOP (currently available in the US & UK), transforming it into a key brand, loyalty and revenue driver. You will own the initiative end-to-end, including product curation, merchandising, marketing, and operations, while working closely with cross-functional teams to grow the shop and deliver an exceptional customer experience. Additionally, you will play a key role in expanding the shop to new territories, ensuring that the MUBI SHOP continues to engage film lovers around the world, and serves as a representation of MUBI’s style, quality and taste.

• Develop and execute a comprehensive e-commerce strategy aligned with MUBI’s growth, brand, and international expansion objectives.

• Manage the day-to-day operations, including product launches, pricing, and promotions.

• Collaborate with the Brand, Partnerships, Home-Entertainment and Creative teams to introduce exclusive merchandise, brand collaborations, and film-related products.

• Optimise the Shopify storefront for seamless navigation, conversion, and user experience.

• Work cross-functionally with the Product and Engineering teams to ensure seamless integration of the SHOP within MUBI’s digital ecosystem.

• Oversee inventory management, forecasting demand, and ensuring smooth fulfilment operations.

• Liaise with MUBI’s customer support team to troubleshoot logistical issues and ensure an optimal and consistent customer experience  

• Implement data-driven strategies to improve revenue, conversion rates, and customer engagement.

• Manage performance tracking and reporting, analysing key e-commerce KPIs such as sales, customer retention, and average order value.

• Coordinate with external vendors and fulfilment partners to improve shipping efficiency and cost-effectiveness.

• Lead the expansion of MUBI SHOP, currently available in the UK and the US into new international markets, adapting strategies for local audiences and logistics.

• Leverage CRM to drive traffic and increase sales.

• Stay ahead of e-commerce trends and best practices, bringing fresh ideas to enhance the shop’s offerings.

• 5+ years of experience in e-commerce, preferably within curated, design-forward, or arts-related brands (fashion, design, culture, or similar).

• Strong, proven experience managing Shopify.

• A sharp eye for design and cultural trends, with a strong sense of visual and brand storytelling.

• Experience with product curation, merchandising, and online retail strategy.

• Proven ability to connect and collaborate with designers, artists, and culturally relevant brands to develop compelling co-branded merchandise.

• A data-driven mindset with experience analysing e-commerce performance metrics and customer behaviour.

• Ability to manage inventory, pricing strategies, and supply chain logistics.

• Highly organised and proactive with strong project management skills.

• A creative and entrepreneurial attitude, with the ability to think outside the box.

• A team player who enjoys working collaboratively across different departments.

• Passion for cinema, especially independent and international films.

• Experience in international expansion and navigating global e-commerce logistics is a plus.

We want to make cinema accessible to everyone. We believe people from different backgrounds bring different ideas that foster innovation and engagement, allowing us to attract great people to develop the best experience for our users.

MUBI is committed to being an Equal Opportunity Employer. That means it's our responsibility to ensure that all candidates are not discriminated against in our hiring processes and our employment decisions based on their race, color, religion, nationality or ethnic origin, age, gender identity or expression, sex, marital status, physical or mental disability, socioeconomic background, sexual orientation, family or parental status, or any other applicable characteristic.