Senior Director, Product Management

The Senior Director, E-Commerce & Web Platforms is accountable for the strategy, performance, and modernization of the organization’s global web and commerce ecosystem. This role owns the vision, roadmap, and delivery for the BigCommerce storefront, enterprise Product Data Catalog, Acquia digital experience platform, and Accredible badging platform.

These platforms power the organization’s revenue engine, global web presence, and digital credentialing capabilities. The Senior Director ensures they operate as scalable, secure, and high-performing products that directly support revenue growth, global expansion, digital engagement, and customer experience objectives.

This role partners closely with Marketing, Education, Membership, Institutional, Finance, and Technology teams to ensure seamless integration between content, commerce, data, and credentialing. The Senior Director is responsible for platform governance, performance optimization, vendor management, and long-term modernization aligned to enterprise strategy.

The position is based in the United Kingdom and supports global web and commerce operations.

What You’ll Do

• Commerce & Storefront Strategy (BigCommerce)

• Define and own the multiyear strategy and roadmap for the BigCommerce platform as the organization’s primary digital storefront

• Drive platform capabilities that support global pricing, promotions, bundling, subscriptions, taxation, and localization

• Optimize conversion, cart performance, checkout flows, and payment integrations

Product Data & Catalog Management

• Lead strategy and governance for the enterprise Product Data Catalog as the authoritative source of product, pricing, and commercial metadata

• Ensure data quality, taxonomy integrity, localization readiness, and integration with commerce and marketing platforms

• Drive automation and workflow improvements for product launches and updates

• Partner with Data & Analytics to enable reporting, segmentation, and AI-driven personalization

Digital Experience Platform (Acquia)

• Own platform product strategy for Acquia, supporting global web properties and content management capabilities

• Drive personalization and integration between content and commerce

• Partner with Marketing and Digital Experience teams to improve engagement, SEO performance, and digital journey orchestration

Digital Credentialing & Badging (Accredible)

• Provide product leadership for the Accredible platform to support credential issuance, verification, and lifecycle management

• Ensure seamless integration between education programs, certification workflows, and digital credentialing

• Optimize user experience for credential earners and institutional partners

Cross‑Functional Partnership

• Partner with Technology and Engineering to translate product strategy into executable delivery plans

• Work closely with Security, Data & Analytics, Digital Experience, Education, and Institutional/B2B teams to align priorities, dependencies, and sequencing

• Serve as a senior liaison between business stakeholders and delivery teams to ensure outcomes meet strategic and operational needs

Product Governance & Performance

• Establish clear product goals, success metrics, and KPIs for IAM and BERT platforms

• Define and enforce standards for platform quality, reliability, security, and reuse

• Monitor performance, adoption, and value realization; identify and drive continuous improvement opportunities

Leadership & Team Development

• Lead and develop a team of platform product managers and supporting roles

• Coach and mentor associates; foster a strong product management discipline and growth mindset

• Build a culture of accountability, collaboration, and customer‑centric decision making

Financial & Operational Stewardship

• Demonstrate fiscal responsibility in managing budgets, vendor relationships, and resource plans

• Ensure efficient use of resources while delivering high‑quality, timely outcomes

What We’re Looking For

• Bachelor’s degree or equivalent combination of education and experience

• 8–10 years of experience in product management, platform product management, or enterprise technology domains

• Demonstrated experience leading large‑scale, foundational platforms (e.g., IAM, data, analytics, or shared services)

• Strong preference for experience in technology‑enabled or education‑focused organizations

• Experience working in Agile and modern product delivery environments

• Proven ability to partner effectively with engineering, security, and business stakeholders at senior levels

• Strong strategic thinking and roadmap development skills

About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like:

• Comprehensive health coverage for you and your family

• Generous leave and time off

• Competitive retirement plans

• Flexible work options

• Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.

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