Senior Director, In-Person Commerce

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Director, In-Person Commerce do?

As Senior Director, In-Person Commerce at Fiserv, you will set the vision and lead the portfolio that enables merchants to accept payments and run their businesses across physical locations.

You will bring together devices, software, applications, payments and services into simple, reliable and differentiated experiences for merchants and partners.

This role is accountable for strategy, commercial outcomes, product performance and end-to-end delivery across multiple markets, balancing global capabilities with local customer and regulatory needs.

What you will do

• Own the product vision, strategy and multi-year roadmap for Fiserv’s in-person commerce portfolio
• Shape integrated merchant experiences across payment acceptance, devices, software, applications and value-added services
• Lead the full product lifecycle, from customer discovery and business case through development, launch, adoption and optimisation
• Translate merchant, partner and market needs into clear propositions, prioritised requirements and scalable capabilities
• Own portfolio performance, including revenue growth, adoption, margin, customer experience, reliability and lifecycle economics
• Partner with Engineering, Design, Operations, Sales, Marketing, Finance, Risk and Compliance to deliver high-quality outcomes
• Build and lead a high-performing product team, setting clear accountability, priorities and development plans
• Influence senior leaders and investment decisions through compelling product strategies, business cases and performance reporting
  

What you will need to have

• Significant product leadership experience in payments, fintech, commerce technology or a related industry
• Deep understanding of the needs of merchants operating in physical environments and the technologies that support payment acceptance and business management
• A strong record of defining product strategy and delivering complex propositions across software, hardware and services
• Commercial acumen, with experience managing portfolio economics, investment choices and measurable business outcomes
• Proven ability to lead product teams and align senior stakeholders across global and regional organisations
• Excellent communication, analytical and decision-making skills, with a strong focus on customers and execution

What would be great to have

• Experience with SaaS, embedded applications or platform-based business models
• Knowledge of payment devices, merchant software ecosystems, integrations and distribution partnerships
• Experience simplifying or modernising a complex product portfolio
• Familiarity with agile product development and data-led product management
• Experience delivering products across multiple international markets and regulatory environments

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.