Senior Director, Enterprise Commercial Excellence (m/f/d)

Job Description SummaryThe Senior Director, Enterprise Commercial Excellence will be a key enterprise leader responsible for driving commercial process excellence, customer experience, and customer satisfaction coordination across GE Vernova. Reporting to the Vice President of Customer Solutions, this individual will lead a small, high-performing team to develop, implement, and sustain cross-company processes that enhance commercial efficiency, strengthen customer partnerships, and elevate GE Vernova’s customer-first culture.
This role requires a dynamic leader who combines strong commercial acumen, process excellence expertise, and a passion for improving customer outcomes. The Senior Director will collaborate across all GE Vernova businesses to deliver measurable improvements in customer satisfaction, commercial productivity, and enterprise alignment.

Job DescriptionKey Responsibilities:

Commercial & Customer Excellence Leadership

• Lead the design, implementation, and governance of enterprise-wide processes that improve customer satisfaction, commercial execution, and internal collaboration.
• Champion a culture of continuous improvement, customer centricity, and accountability across GE Vernova.
• Partner closely with business unit and functional commercial leaders to ensure consistent application and alignment of commercial and customer excellence practices.

Core Cross-Company Process Ownership

Lead and oversee cross-company initiatives including, but not limited to:

• Account Management Processes: Develop and deploy frameworks to strengthen enterprise and Strategic Account Executive team effectiveness.
• Quality Council & Major Event Hoshin: Drive alignment of customer priorities and root cause resolution through structured quality governance.
• Frame NDAs & Agreements: Partner with Legal & Strategic Account Program Manger to streamline and standardize customer engagement documentation.
• Kaizens & Change Management: Facilitate enterprise-wide continuous improvement programs that take our processes from Hoshin to standard work.
• Analytics, Metrics and Systems Strategy:  Provide primary strategic input to Analytics and Digital Technology (DT) teams on new enterprise-level KPIs and dashboards that measure commercial and customer success.  Help coordinate EDGE Commercial and Customer input to strategic decisions and governance for enabling platforms (e.g., Salesforce, Microsoft, and other digital tools).
• NPS/CX Strategy: Develop and execute a comprehensive, coordinated Net Promoter Score and Customer Experience strategy, with measurable financial outcomes starting in 2026.
• Sustainability Report: Partner across functions to support customer-related data and narratives in GE Vernova’s sustainability reporting.
• Customer Centricity Training: Lead enterprise learning programs that strengthen customer focus and commercial capabilities.
• CLP & Marketing Class: Support Commercial Leadership Program and marketing capability development.
• Enterprise Sales Training: As requested, based on cross BU input, build and implement consistent, scalable sales training across GE Vernova businesses.
• Customer Events (AEIC, CERAWeek, World Cup, etc.): Working closely with EDGE and Customer Solutions Chiefs of Staff, evaluate and coordinate enterprise participation, strategy, and customer engagement for major industry events.
• Commercial Steering Committee: Establish and lead an enterprise steering committee to drive alignment across commercial excellence, project controls, and enterprise sales enablement.
• M&A Integration – Commercial: Lead or support the integration of commercial processes and customer management frameworks for new acquisitions.

Leadership & Team Development

• Build and lead a high-performing team of 3–5 experts in commercial excellence, customer experience, and process transformation.
• Foster a culture of collaboration, transparency, accountability and One Vernova, One Team, customer centric thinking.
• Serve as a visible enterprise leader modeling GE Vernova’s leadership behaviors and values.

Change Management & Governance

• Implement structured governance models to ensure process adoption, accountability, and continuous improvement.
• Communicate progress and impact to senior leadership, ensuring transparency of results and alignment with corporate strategy.

Required Qualifications:

• Bachelor’s degree in business, engineering, marketing, or a related discipline required, or equivalent knowledge/experience.
• Extensive progressive experience (equivalent to 15+ years of experience) in commercial excellence, customer experience, or sales operations within energy, industrial, or technology sectors.
• Proven track record leading cross-functional and cross-business initiatives at a global enterprise level.
• Experience managing teams and delivering measurable improvements in customer satisfaction and commercial performance.
• Demonstrated expertise in process design, continuous improvement, and change management leadership.
• Demonstrated experience in developing and delivering C-Suite level presentations and written communications. 

Desired Characteristics:

• MBA or advanced degree preferred.
• Strong leadership presence and ability to influence across all levels of the organization.
• Exceptional communication and stakeholder management skills.
• Deep understanding of CRM systems, analytics, and digital tools supporting commercial excellence.
• Strategic thinker with an operational mindset and a passion for customer advocacy.
• Skilled in leading through complexity and driving enterprise-wide transformation.
• Demonstrated collaboration and cooperation with a One Team mindset is a MUST have for this role.

For candidates applying to a U.S. based position, the pay range for this position is between $232,000 and $348,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Additional Information

#LI-Remote - This is a remote position

For candidates applying to a U.S. based position only:

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on December 04, 2025.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity Executive Services. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off, and the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.