Senior Director, Commercial Enablement

At Deliveroo, our mission is to transform the way people shop and eat — and our merchant partners sit at the heart of that mission. As we continue to scale globally across restaurants, grocery, retail and new verticals, we’re investing in the next phase of our commercial capability.

We’re looking for a Senior Director, Commercial Enablement to own and elevate how our merchant-facing teams operate worldwide. This is a senior, high-impact leadership role reporting directly to the Chief Revenue Officer and sitting on the Merchant Leadership Team. You’ll set global standards, drive adoption at scale, and ensure that what we build centrally delivers real impact for merchants in every market.

This role is based in London with a hybrid working model and requires regular travel to our Manchester hub and to markets across Europe, the Middle East and beyond.

Get to know our Commercial team and how we work:

https://careers.deliveroo.co.uk/the-commercial-team/

As Senior Director, Commercial Enablement, you will own Deliveroo’s global commercial enablement agenda end-to-end. You will lead a team of 40+ specialists and work closely with senior leaders across Commercial, Product, Technology, Legal, Policy and Care to equip our merchant-facing teams with the processes, tools, skills and incentives needed to deliver a world-class merchant experience — efficiently and at scale.

This role exists to raise the bar across how we operate globally, bringing consistency where it matters, flexibility where it’s needed, and ensuring strong adoption across hundreds of frontline commercial roles in a highly matrixed organisation.

You will:

• Set and own global standards for partner-facing processes across the full merchant lifecycle — from acquisition through onboarding, growth and off-boarding — driving performance, efficiency and continuous improvement across all markets.

• Partner closely with Product and Technology leaders to shape scalable, automated and AI-enabled merchant-facing tools that improve experience, efficiency and commercial outcomes.

• Define and embed partner-facing policies, working collaboratively with Legal, Policy and Care teams to ensure clarity, compliance and transparency for partners.

• Own go-to-market execution for merchant-facing process and technology changes, ensuring alignment, clarity and adoption across diverse commercial teams.

• Drive partner engagement and acquisition through scaled communication channels, overseeing B2B CRM, web, paid channels and evergreen merchant content that complements local commercial teams.

• Lead the design and evolution of commercial reporting, metrics, incentives and performance routines, in partnership with Data Science and Analytics, to support effective decision-making across markets.

• Own the commercial learning and development agenda, ensuring frontline teams globally have the skills, frameworks and support needed to succeed.

• Build, coach and lead a high-performing, inclusive enablement organisation, while influencing hundreds of frontline commercial roles through a complex matrix.

We’re looking for a senior commercial leader with the judgment, resilience and influence to operate at scale in fast-moving, complex environments.

You’ll likely bring:

• Proven experience leading large, multi-market commercial, enablement, operations or sales organisations, ideally in a marketplace, B2B or high-volume consumer environment.

• A strong track record of driving adoption of new processes, tools, incentives or ways of working across large frontline populations.

• Experience operating in highly matrixed organisations, influencing senior stakeholders and Executives without direct authority.

• A structured, data-led approach combined with the mental agility to adapt best practice to real-world context.

• Comfort partnering deeply with Product and Technology teams to shape tooling, automation and platform-led solutions.

• High energy, resilience and appetite to operate at pace in a constantly evolving business.

This is a rare opportunity to shape how a global marketplace operates — at scale, at speed and with real impact. You’ll work at the centre of the business, partnering with senior leaders across functions and markets, and helping to define the future of merchant experience at Deliveroo and beyond.

Working here, you can expect:

* 🔧 High autonomy and ownership over a globally impactful agenda

* 🌱 Strong investment in your growth through coaching, mentoring and L&D

* 🧠 A genuine focus on wellbeing, including tools like Headspace and Gympass

* 🌎 An inclusive, global culture with eight active employee communities

Our interview process at this typically includes 4-5 stages. Learn more about how we hire here:

https://careers.deliveroo.co.uk/how-we-hire/

At Deliveroo, we believe a great workplace reflects the world around us. We’re committed to creating an inclusive environment where everyone can do their best work and feel they belong. We welcome candidates from all backgrounds and experiences.

If you need support or reasonable adjustments during the recruitment process, please contact [email protected].

Delivering Possibility — ready to help shape the future of delivery? Apply today.