Leads business development and enterprise account management across the DACH market. Responsibilities include acquiring new clients, managing and expanding existing accounts, driving full-cycle sales of custom software and AI solutions, building executive relationships, developing growth strategies, coordinating delivery teams, overseeing account governance, and managing escalations. The role requires German and English fluency, strong commercial acumen, P&L ownership, ROI presentation skills, and experience selling software engineering, IT consulting, or digital services.
Ciklum is looking for a Senior Account Director to join our team in Germany .
Ciklum is a global AI-powered Experience Engineering firm redefining how the world builds, innovates, and experiences technology. We combine product engineering, human-centered design, and AI to create solutions that reimagine industries and deliver real-world impact. Powered by 3,000+ engineers across EMEA, the US, and APAC, we deliver high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.
About the role:
As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities:
- Hybrid Business Development & Account Management: Actively hunt for net-new business opportunities within the DACH market while simultaneously managing and expanding a portfolio of existing enterprise clients
- Full-Cycle Sales: Drive the end-to-end sales cycle, from prospecting and initial C-level outreach to negotiating and closing high-value custom software and AI solutions
- Strategic Growth: Develop and execute comprehensive account management strategies (farming, up-selling, cross-selling, etc.) to fuel Ciklum’s growth
- Relationship Building: Manage client accounts and build strong, sustainable, long-term client relationships as a trusted digital advisor
- Cross-Functional Coordination: Coordinate with internal Ciklum teams (delivery, technology, and GTM) to deliver solutions that meet clients' needs
- Market Intelligence: Keep a close eye on trends relevant to the client industry and business to proactively identify suitable tech opportunities
- Account Leadership: Manage client escalations and provide help/support to team members by acting as the single point of commercial contact
- Delivery Oversight: Provide governance and delivery oversight for your client accounts to ensure exceptional quality and satisfaction
Requirements:
- 8+ years of experience in hybrid business development and client relationship management, specifically selling custom software engineering, IT consulting, or AI/digital services
- Language Skills: Native or bilingual fluency in German, and full professional proficiency in English
- Hunter/Farmer Mindset: Very much goal and performance-oriented; capable of acting strategically while remaining hands-on in new logo acquisition
- Commercial Acumen: Ability to create a financial business case, present ROI back to customers and prospects, and manage account-level P&L responsibility
- Executive Presence: Proven ability to interact with C-Level Executives, convey Ciklum's value proposition, and explain in clear terms how we can execute on their business strategy
What`s in it for you?
- At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
- You will challenge conventional ways of working
- You will be a part of a learning ecosystem with access to training and self-development opportunities
- You will join a culture with a strong social responsibility
- You will be part of a creative and dynamic team that works to the highest ethical standards
About us:
At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
Explore, empower, engineer with Ciklum!
Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
#LI-YG1
Ciklum London, England Office
21-33 Great Eastern Street, FORA - Shoreditch, London, United Kingdom, EC21 3EJ,
Similar Jobs
Agency • Artificial Intelligence • Software • Consulting
Serve as primary client contact and advisor for digital solutions. Build trusting relationships, consult on digital customer journeys, expand client business, prepare proposals, and help drive the agency's annual purchase order volume.
Healthtech • Information Technology • Security • Software • Cybersecurity
Manages strategic enterprise customers by developing success plans, driving product adoption and value realization, improving retention and renewals, and identifying expansion opportunities. Builds executive relationships, leads business reviews and solution assessments, monitors account health in Gainsight, coordinates cross-functional responses to escalations, and communicates customer insights to leadership. Requires fluent German and English and travel up to 25%.
Top Skills:
CybersecurityEnterprise SaasGainsightIdentity And Access Management (Iam)Security Operations
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software • Generative AI
Deliver scalable client training through webinars and Engagement Academy programs. Serve as a platform and methodology expert, analyze learning outcomes, improve training content, collaborate with Customer Success and Product teams, document best practices in Confluence, lead training initiatives, and mentor new Trainers.
Top Skills:
ConfluenceLearning Management System (Lms)
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
