Senior Digital Account Manager

(Client Partner / Digital Product Lead)

We’re an award-winning agency. But what does that actually mean? Well, it means we don’t just make things look pretty. We build platforms that drive real impact. Take BirdLife International: Hex redesigned their website so more people took action and donated to support global conservation. The results? Donations increased massively — more people giving, and more money for nature with every supporter. That’s the kind of work we do. We make a difference. Real action, real funds, real outcomes. That’s why we win awards, and that’s why the work matters.

We build digital products and platforms for organisations on a mission — from global conservation organisations like BirdLife International, IUCN, and Conservation International, to household-name brands like Trustpilot and Too Good To Go. Our work spans strategy, research, UX, visual design, engineering, launch, optimisation, and ongoing evolution. Research sits at the heart of what we do because insights lead to stronger products and smarter decisions.

We are global in scope, collaborating with clients and teams across continents, while keeping the energy, creativity, and fun of a close-knit agency culture. If you like to laugh, don’t take yourself too seriously, enjoy good banter, and like working with switched-on individuals who collaborate, lift each other up, and actually listen to your ideas, Hex could be your next home.

Here, you’re not just a number. You’ll work directly with the founders, put your ideas into practice, and see your influence shape real outcomes. We offer share options, so you’re literally part of the business and on this journey with us. Dare we say it? You’ll become a Hexagon — and we want people here for the long run, ready to grow with us.

This is a bespoke role that combines Senior Account Management and Digital Product Strategy. You will:

• Lead and manage key client accounts, ensuring satisfaction, strategic direction, and measurable outcomes

• Act as a trusted strategic partner, translating business objectives into actionable digital strategies and product plans

• Help define KPIs, measurement frameworks, and optimisation plans for websites and digital platforms

• Collaborate with research, UX, creative, design, engineering, and marketing teams to ensure strategic intent carries through delivery

• Identify opportunities for platform evolution, optimisation programmes, and new initiatives

• Report directly to the partners, giving you visibility, influence, and scope to shape client outcomes

• Integrate AI-enabled approaches where relevant to deliver smarter, faster, and more effective solutions

We are looking for someone with great ideas and vision; here at Hex we let you run with those ideas — this is a chance to really put your stamp on client strategy and product outcomes.

• A strategic thinker who can translate complex challenges into clear direction

• Excellent communicator, comfortable with senior executives and multidisciplinary teams

• Collaborative, curious, and insight-driven

• Knowledgeable about digital ecosystems, especially websites and connected platforms

• Comfortable with emerging AI tools or excited to learn

• Commercially aware with a knack for growing long-term partnerships

• Organised and pragmatic, able to balance strategy with delivery realities

• Someone who likes a laugh, enjoys good banter, and wants their voice to be heard

• Someone who wants to make a difference, put their ideas forward, and see results that matter

• 3+ years in a digital agency, working on design, build, and marketing of websites and digital products

• Experience managing client relationships as a trusted strategic partner

• Proven ability to work across multiple projects and interdisciplinary teams

• Experience supporting or contributing to stakeholder workshops, user research, and insight synthesis

• Previous experience in strategic account management or digital strategy roles preferred

• Flexible hybrid working policy (1–2 days per week in London)

• Yearly training budget and access to ongoing off-site training/conferences

• Company MacBook Pro

• Regular social events, team lunches, and global team trips

• 25 days holiday plus 1 extra per anniversary

• Direct visibility to partners and the chance to influence high-impact client outcomes

• Share options — you’re literally part of the business and on this journey with us

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