Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters:
Senior DevOps Engineer will be working in the Infrastructure team. You will be joining an established team of engineers working on a variety of projects as well as ensuring that the infrastructure remains highly available for our customers and ensuring that it is compliant to industry standards and maintains a high security standard.
Your key responsibilities:
- Maintain Vonage's Global Infrastructure ensuring high availability for our services as well as keeping a high security posture of the platform.
- Design and build Infrastructure and Services using IaC techniques like Terraform and Chef.
- Work with development teams and other platform teams to oversee code releases and ensuring that there is no risk to the stability of the platform.
- Attend change meetings and ensure the changes to production are understood, managing progress and risk.
- Engage in feature breakdown to ensure DevOps good practices and insights provided.
- Attend team ceremonies including standups, planning, retros (buddy rotate system).
- Follow best practice during implementation, using opportunity to refine (or write) runbooks and documentation.
- Engage in learning opportunities to share DevOps good practices, learnings and successes through show and tell or learning sessions.
- Be present and engage in incident resolution driving to restore customer service quickly.
- Post incident, contribute to post-mortem sessions to ensure the root cause is identified, and to take appropriate actions and close process or technology gaps.
- Be available for an on call rota.
- Identify efficiencies to streamline operations. Efficiencies may be delivered through cost savings or speed of delivery.
What you'll bring
- At least 4 years of experience working as DevOps Engineer.
- Solid understanding of AWS Cloud Architecture.
- Familiarity with the software, system and applications used across Vonage’s infrastructure, services and product development processes – including Windows, Linux, Chef, Terraform, and Docker.
- Experience working with Kubernetes, ArgoCD, Config Management, ELK stack, Grafana, OpsGenie, Ruby and Powershell.
- Familiarity with software development fundamentals and best practices.
- Familiarity with CI/CD as well as Jenkins and Github Actions.
- Awareness of DevOps and Agile principles and the ability to apply them.
- Experience with Infrastructure as Code provisioning and configuration management.
- Monitoring and alerting experience.
- Ability to script to solve automation tasks.
- Willingness to work on on-call rota.
- A collaboration-by-default approach, both with your team members and with wider staff.
- A strong desire to learn, build and grow.
- Excellent communication skills.
- Excellent organizational and time management skills, including the ability to work on multiple projects at the same time.
- Ability to:
- Apply analytical skills to evaluate and interpret technical and system problems.
- Identify opportunities for process and procedure improvement to drive efficiency and improve customer service levels.
- Deal effectively with technical and non-technical constituencies.
- Identify technical problems and provide updates and ‘fixes’.
How you’ll benefit:
Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:
- Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories.
- Unlimited paid annual leave.
- Flexible working hours.
- Company pension/401k.
- Life insurance.
- Cycle to work scheme.
- Payroll Giving for Charities.
- Private Medical.
- Dental & Eye Cover.
- Enhanced Maternity and Paternity Leave.
- Career progression.
#LI-JM2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
