Commercial Insights & Analytics - Senior Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Analytics team is changing the culture of Amex GBT, helping our commercial teams make data-driven decisions. As a Commercial Insights & Analytics - Senior Manager, you’ll bring your experience in strategy and communication, and collaborate with analysts, data scientists, and data engineers to bring data to life. This is a phenomenal opportunity for those who wish to grow, develop, and innovate as we guide the future of the business travel industry.

What You’ll Do

• Work directly with internal partners in commercial to define problems, recommend analytical approaches, and deliver solutions.

• Act as a thought partner in commercial analytics, guiding the effective use of data across the customer lifecycle

• Translate customer feedback into commercial insights to improve client satisfaction and retention

• Translate complex analytical findings into compelling, actionable insights for senior executives and non-technical audiences

• Work with data governance to enhance data availability, quality and accessibility

• Tell compelling stories with data that help drive business decisions

What We’re Looking For

• Master's degree or equivalent experience in any of the following fields: machine learning, computer science, statistics, or mathematics

• 8+ years of work experience in a business environment with an analytics background

• Very strong programming background and expertise in using SQL

• Solid understanding of machine learning models and techniques, advanced analytics and statistical methods to solve business problems

• Passionate about telling stories using data

• Skillful in influence and relationship management skills; comfortable interacting across all levels of leadership

• Ability to perform in a fast-paced environment and be able to handle ambiguity

• Sharp focus on results and strong attention to detail

• Excellent verbal and written communication skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!