📍Manchester (Hybrid, up to 3 days WFH) | 💰 £40k-50k (OTE of £50k-£55k)
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.
As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.
Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group's ecosystem of products.
You’ll have the autonomy to shape how we deliver value to our largest clients, the opportunity to work with some of the UK’s biggest estate agency brands, and the chance to make a genuine impact as we scale the business.
A bit about you…
Proven experience managing strategic, high-value client relationships in a B2B SaaS, PropTech, or tech-first environment.
Confident, engaging, and influential to senior stakeholders when leading QBRs and strategic reviews.
Strong commercial acumen and paired with a customer-first mindset, balancing client success with business growth.
Data literate and confident using SaaS platforms, customer success tools, and CRM systems.
Organised, proactive, and able to manage multiple priorities in a fast-paced environment.
You’re curious and conscientious, you’ll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires
Here’s what you can expect to be working on as an Senior Customer Success Manager at Street Group
Immersing yourself in the company and building knowledge of our evolving product.
Own and grow relationships with our Enterprise clients, working closely with them to understand their business goals and ensure our solutions help them succeed, focusing on retention, satisfaction, and delivering measurable impact.
Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software.
Identify and drive upsell and expansion opportunities across the Street ecosystem.
Take a proactive, consultative approach to client success - spotting risks early, resolving challenges, and mitigating churn.
Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales to deliver on client expectations.
Use data and insight to guide conversations and drive strategic, outcome-focused discussions.
Support clients through product adoption, process improvements, and wider transformation initiatives.
Help implement and champion new customer success tools, including our upcoming rollout of a new CS platform.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!
Who are Street Group?
We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.
Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi-award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles.
Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.
Why join Street Group?🏠 Hybrid-working - you can work from home up to 3 days per week
🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
💪 Joining a culture that supports your development and encourages growth
📚 £500 yearly L&D budget for your career development
🎂 Your birthday on us - we pay, you stay away
🙋 ‘Give something back’ - 2 paid days volunteering on us
👶 Enhanced maternity, paternity & adoption pay
🧠 Mental health & well-being support via Health Assured
🧘 Regular well-being initiatives
🕒 Flexible working hours
🚂 Public transport season ticket loans
🌷 Paid menopause leave
🌞 Holiday buying scheme
🚀 Joining a new team in an exciting business with huge ambition
👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
👩🏿💻 A chance to work on cutting-edge technology
🐶 Comfortable, relaxed office space - office dogs welcome!
🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
🎊 Company and team off-sites, events and happy hours
🚴 Cycle to work scheme
🚗 Electric car salary sacrifice scheme
🌍 Feel good about sustainability - we're a climate-positive company!
Salary
£40,000-£45,000 plus commission, with an estimated OTE of £50k-£55k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complimentary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation.
We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!
A note on using AI in your job applicationAs a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don’t want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual.
