We are looking for a Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Senior Customer Success Manager, you will
- Manage a portfolio of strategic customers, from onboarding to training to adoption and beyond
- Be the dedicated contact and own the overall relationship with your clients
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
- Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
- Play a primary role in shaping the product roadmap based on customer feedback
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers
About you:
- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
- Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
- Understand your client’s business and drive value towards positive business outcomes
- Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
- Be a proactive self-starter that is self-directed and able to solve problems and execute independently
- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
- Possess strong relationship management skills and the ability to coordinate across teams and build consensus
- Ideally have previous project management experience and have worked in a start-up previously
What’s in it for you?
- Equity as we want you to have a part of what we are building
- Unlimited Time Off Policy to promote work-life balance and well-being
- Annual learning budget to support professional growth
- Budget to set up your home office upon joining
- Enhanced parental leave and childcare benefits
- Life insurance and medical coverage through BUPA, including pre-existing conditions
- Pension contribution through The People's Pension
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.
Top Skills
ComplyAdvantage London, England Office
Fetter Lane, 2nd Floor, Fetter Yard, London, United Kingdom, EC4A 1AD
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