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Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Join our team and experience Workday!Workday Customer Success ensures our customers achieve maximum value from Workday. We provide outstanding experiences across the customer lifecycle by focusing on customer outcomes and improving adoption of our products. Our team is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed.
We are a global organization with teams located across the United States, EMEA and APAC.
About the Role
Global Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS develops customer advocates and champions by delivering exceptional business value. We meet each customer where they are, using our Workday Community, digital capabilities, and AI resources to improve self-serve journeys and deliver personalized success paths.
We continually build an environment for our Workmates that is inclusive, collaborative, engaged and fully empowered to innovate and drive incredible customer success.
Responsibilities:Establishing a trusted advisory relationship that works to ensure customer’s overall happiness with our products.
Developing customized Success Paths that guide customers on their Workday journey.
Delivering proactive and ongoing adoption and customer success value engagements at key moments of our customers' journey
Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
Prioritising and driving resolution on customer issues.
Driving product adoption by aligning Workday's features and functionality with customers' overall business needs.
Creating customer champions and advocates.
A working knowledge of Workday products and services.
Self-sufficient management of a portfolio of customers.
Detailed account plan development for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities.
Manage and establish client relationships including key executives and decision makers at each of your customers.
Timely execution of customer success engagements
About You
Basic Qualifications
5+ years experience in a customer facing services role (customer success, consulting, or account management) that includes issue resolution and management at both the business owner and executive levels.
5+ years project experience with HCM, Payroll, or Financials.
Other Qualifications
Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
Consistent track record to collaborate and build positive relationships with customers including the executive level.
Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
Account management / adoption planning experience preferred.
Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
Excellent organization, time management, and communication skills.
Previous SaaS consulting experience is preferred.
Bachelor degree or equivalent work experience; Business or Technical degree preferred.
Ability to travel up to 30%
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
