The role involves driving customer success by managing the entire customer journey, providing strategic advisory to stakeholders, and increasing product adoption and value through relationship-building and cross-functional collaboration.
About 11x
About the Role
What You’ll Do
At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships. We're one of the world’s fastest growing AI companies. We've achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark. Our team works in-person in our San Francisco office.
We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving business impact across a portfolio of high-value customers.
At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.
- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
- Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights
- 5+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win
- Onsite in our London office three days a week—this role is highly collaborative and benefits from being in the room
Top Skills
AI
Gtm
SaaS
11x London, England Office
Brickfields Workspace, London, United Kingdom, E2 8HD
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