Senior Customer Project Manager

Akeneo is the Product Experience (PX) company and global leader in Product Information Management (PIM), creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfillment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

The Senior Customer Project Manager within the Center of Excellence team is responsible for leading complex, high‑impact customer engagements to ensure predictable, timely, and outcome‑driven delivery.

Operating within complex customer/enterprise environments, the Senior Customer Project Manager ensures alignment across customer stakeholders, internal teams, and partners, translating ambiguity into structured plans, clear milestones, and aligned execution.

• Own end-to-end governance for strategic customer projects by establishing comprehensive plans and success criteria to ensure seamless delivery on time, on scope, and within budget.

• Rapidly master customer organizational structures to drive cross-functional alignment between stakeholders and internal teams, while facilitating seamless communication, decision-making, and escalation paths.

• Proactively identify all types of risks (scope, staffing, timeline, data, integrations, etc.) early and proactively mitigate them

• Implement mitigation strategies early to prevent escalations, minimise rework, and protect customer confidence.

• Champion operational excellence by documenting best practices and contributing to a central knowledge base to drive standardization and global repeatability

• Support refinement of estimation, scoping, and transition processes from pre-sales to delivery

• Ensure reduced time-to-value and time-to-go-live across COE-supported accounts.

• Maintain high levels of customer satisfaction and confidence throughout the project lifecycle.

• Own reusable add-ons roadmap and related products improvements,

• You have 8+ years of experience in customer project management, program management, or delivery roles within SaaS or enterprise software.

• You have a strong understanding of modern SaaS platforms, integrations, APIs, and data‑driven systems.

• You have proven experience scoping and managing complex, multi‑stakeholder end-to-end customer implementations.

• You have experience working closely, and managing forward deployed engineering and technical teams, building and positioning reusable assets as well as actively contributing to the product roadmap.

• You have a customer-centric mindset with a proactive, solution-oriented drive to ensure project success.

• You have excellent communication skills.

• You write and speak French and English fluently.

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

1. 30-minute screening call with a member of our Talent Acquisition team.

2. 60-minute interview with the hiring manager.

3. 60-minute behavioural interview.

4. 60-minute stakeholder interview.