Senior Customer Program Manager, AI and Cloud Platforms

Are you a person who loves to work in a fast-paced and growing organization? Are you interested in enabling organizations to build virtual worlds powered by GPUs? At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used to solve some of the most complex problems in computer science. We need passionate, hard-working and creative people to help us take on some once-in-a-lifetime opportunities!

As a key member of the Customer Program Management Team, we are looking for a senior Program Management professional in US, who will be responsible for leading customer relations as well as technical/operational program execution for some of our most important enterprise customers and partners.

What you'll be doing:

• Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch

• Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment

• Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.

• Clearly and intelligently communicate issue status to the customer and internal (including executive) teams

• Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution

• Effectively organize and lead complex technical engineering-to-engineering discussions

• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate

• Regularly communicate program status and key issues to management

• Develop a close working relationship with customer development teams and use creativity to find solutions to their issues

What we need to see:

• BS/MS Engineering or Computer Science (or equivalent experience)

• 8+ years in a high-tech electronics industry with a focus on program/project management

• Experience and therefore deep customer savvy born of running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments

• Strong technical savvy, including software qualification and deployment on AI infrastructure in a datacenter OR Cloud

• Supreme leadership skills across broad and diverse functional teams

• Validated history of 5+ years of project/program management of software product solutions

• Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment

• Experience leading global projects

Ways to stand out from the crowd:

• Graphics, and/or cloud datacenter development/deployment experience desirable

• Comfortable defining and executing complex program schedules with intimate understanding of dependencies, critical paths, key and critical landmarks, and deliverables

• Consistent record of handling multiple customers and customer programs across worldwide geographies and time zones

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 160,000 USD - 253,000 USD for Level 4, and 192,000 USD - 304,750 USD for Level 5.Applications for this job will be accepted at least until November 24, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.