Senior Customer Order Management and Logistics Support Specialist

Senior Customer Order Management and Logistics Support Specialist

12 month fixed term contract

Join the team behind iconic brands like Huggies®, Kleenex®, Andrex®, Scott®, Kotex®, Poise®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories. In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

This role will be part of Kimberly Clark's International Family Care and Professional (IFP) business—an organization rooted in purpose and innovation that has built a legacy with global impact. As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements. This is a rare opportunity to help shape a new global leader backed by two industry powerhouses. You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

About You

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers. COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken. They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions. They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.

This role will be responsible for but not limited to: 

• Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.

• Consolidate orders to optimize loads and reduce transport costs.

• Maintain direct customer communication to ensure satisfaction and minimize complaints.

• Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.

• Handle disputes, returns, and credit/debit notes in compliance with SOX controls.

• Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.

• Maintain accurate customer data and documentation.

• Identify process improvements and cost-saving opportunities.

• Provide training and share best practices within the team.

To succeed in this role, you will need the following qualifications:

• 1 - 2 years of Customer-facing experience in Order Management / Customer Service in FMCG sector / Order To Cash / Supply Chain roles

• Thorough knowledge of all MS – Office tools

• SAP skills will be ideal

• Excellent time management skills, able to manage pressured situations

• Able to use own initiative and to work independently with multiple deadlines/tasks

• Customer relationship management skills

• Strong team player with the ability to work within the group and to train new team members

• Excellent communication (written & verbal), interpersonal skills will be essential

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.​

• Market-leading pension contribution.

• Bonus scheme.

• Flexible Savings and spending accounts to maximise health care options and stretch pounds when caring for yourself or dependents. 

• Private Medical Insurance, great support for good health with medical, dental, and vision coverage options.

• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. 

• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

Flex That Works at Kimberly-Clark
We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of local policies.

This role is available for local candidates already authorised to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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