Senior Customer Analyst

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Role:

We’re looking for a commercially minded Senior Customer Analyst to help shape how customer metrics inform performance across our stores and departments. This role is to operate as an important bridge between customer insight and performance — helping our partners unlock opportunities rooted in the customer. This is perfect for someone who enjoys turning complex data into clear, actionable opportunities whilst working across multiple stakeholders.

You’ll join a fast-growing, inquisitive team that partners increasingly closely with our Merchandising and Buying functions. Our goal is to uncover and drive customers  opportunities which will ultimately impact sales throughout TK Maxx and Homesense banners. No two weeks are the same: you’ll move fluidly between strategic thinking, deep analytical exploration, and supporting the business in applying customer insight to real‑world commercial decisions.

We value curiosity, problem‑solving and a passion for continual improvement. Advanced SQL skills are essential, ideally gained in a customer, commercial, or financial analytics setting. In return, you’ll have the opportunity to stretch and develop those skills within a supportive environment backed by a multi‑million‑pound customer data and technology stack, with dedicated IT support to ensure you can focus on high‑value work without friction.

We are a collaborative team with a flexible hybrid model—using office days for connection, co‑working and accelerated development, and home days for deep, uninterrupted analysis.

What you'll do:

You will work closely with the Customer Analytics Manager to embed customer insight into business decision‑making, supporting key functions such as Merchandising, Buying, and Store Operations. Responsibilities include:

• Reporting customer participation and performance across stores and departments

• Helping to develop consistent and clear customer reporting for our Merchandising and Buying partners

• Conducting exploratory analysis to identify customer-driven commercial opportunities

• Translating customer data into clear insights

• Shaping strategic recommendations that drive measurable growth

• Presenting complex findings in a simple, compelling way to stakeholders across the business

• Building scalable analytical models to support business‑as‑usual activity

• Mentoring and supporting junior analysts within the team

What you'll bring:

• Excellent analytical skills including advanced excel and SQL skills.

• Advanced Google Analytics skills and experience 

• Knowledge of Power BI essential  

• Finance qualification preferred e.g. CIMA or experience working with financial teams

• Solid project management skills and experience prioritising multiple projects simultaneously.

• Excellent communication skills with the ability to translate complex topics in a simple and meaningful way.

• Ability to build effective working relationships with internal stakeholders and external partners.

• Strong team player with inquisitive personality

• Also Desirable:

  • Experience in location analytics

  • Usage of tools such as QGIS or Carto

  • Experience in using cred/debit card token data

You must have the legal right to work in the country you are applying to.

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