At Hopae, we're building the world's most trusted digital identity platform — private, secure, and built for real life. We believe identity should be in your control — not locked behind outdated systems or centralized gatekeepers.
Our product, Hopae Connect, lets businesses verify real people across borders through a single API — no need to build country-by-country integrations themselves. Our technology powers instant, privacy-first verification across fintech, credentials, supply chain, and gaming — for IDV providers, e-signature platforms, and enterprises who need identity to just work, everywhere.
Backed by top global investors, Hopae operates across Seoul, Paris, Luxembourg, and San Francisco, bringing together exceptional talent from over 10 nationalities. We move fast, think globally, and build products that define the future of identity.
💡 Why You’ll Love It HereGlobal DNA: Work with exceptional peers across Seoul, Paris, and San Francisco
High Impact: Build technology shaping the global trust and identity landscape
Ownership Culture: No micromanagement — full trust, full accountability
Elite Standards: Work fast, learn fast, and grow with world-class peers
Inclusive & Respectful: 10+ nationalities, diverse perspectives, one vision
Growth Mindset: Access mentorship, leadership visibility, and continuous learning
🎯 What You Will Do
As a Senior CSM – Implementation & Onboarding Lead, you own the client journey from signed contract to successful go-live — and build the systems that make every onboarding after yours faster. As the first senior hire in this function, you define the processes the team inherits — with a clear path to team lead as we scale.
Own onboarding end-to-end — kickoff through go-live — driving alignment across Product, Engineering, Legal, and Sales
Be the primary client contact during implementation: route requests, hold SLAs, monitor health and NPS, and surface friction before it escalates
Build CS playbooks and deploy AI-powered automation (Zapier, Make, LLM workflows) to reduce time-to-value and scale without headcount
Work cross-functionally with Sales, Marketing, and Product — handoffs, case studies, and roadmap input
🧠 Who You Are
7+ years of experience, with at least 3 in Customer Success, Implementation, or Technical Onboarding in B2B SaaS
Proven managing complex, multi-stakeholder onboarding projects — you own timelines, surface blockers, and drive go-lives
Technical enough to hold your own with engineers and enterprise clients — API integrations, documentation, bridging both worlds
Fluent in NPS, health scoring and hands-on with automation tools (Zapier, Make, n8n) and CS tooling (HubSpot, Intercom, Notion, Jira, Gainsight)
Fluent in English; French is a strong advantage — based in Paris / Île-de-France, async-first, autonomous, and outcomes-driven
Background in identity, KYC, or regulated tech is a strong plus
💰 $13.5M+ raised from top global investors
📦 2.6M+ downloads of our sd-jwt-js library
🌍 10+ nationalities across 3 hubs
🔬 82 eID research projects completed
🌐 3 projects accepted into the OpenWallet Foundation
Unlimited PTO
Remote-friendly work model
Real ownership from Day 1
High-impact, global product
Multicultural, respectful team
Recruiter Intro Call (30 min) – Get to know Hopae
Functional or Technical Interview (45 min) – Dive into your skills
Culture Fit Conversation (45 min) – Collaboration & alignment
Offer 🎉
Note: The process may vary slightly depending on the role.
