Senior CRM Operations Manager

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It's an incredibly exciting time to join our team - and we're a friendly bunch!

We're proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we're a recipe box company that's disrupting the sector, and we're passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we're passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

CRM is a core growth platform at Gousto. As our Senior CRM Operations Manager, you will own the technical, operational, and governance foundations that allow our CRM to scale effectively across the business.

This isn't a campaign execution role; instead, you will act as the Product Owner for the Braze platform. You'll be accountable for how CRM is configured and governed, focusing on platform capability, data integrity, and delivery standards. You will ensure our CRM is stable, compliant, and measurable, enabling our Growth teams to run impactful campaigns.

This is a hybrid role, with an expectation of at least one day per week in our London office.

Core Responsibilities

• Own the end-to-end CRM operating model across Growth, spanning platform capability and optimization
• Act as Product Owner for the Braze platform, leading its configuration and long-term scalability
• Lead and collaborate with our CRM delivery partner, setting clear expectations and ways of working
• Set priorities for platform development aligned to our business needs
• Ensure all CRM activity is measurable and built to scale
• Own the technical roadmap, balancing business priorities with platform health
• Define and maintain documentation for data flows
• Act as the primary point of accountability for CRM delivery across internal teams and partners
• Solve complex issues across data, platform setup, and compliance
• Translate technical details into clear recommendations for stakeholders

Who You Are  

• Experience using and setting up Braze or equivalent CRM platforms
• Background in scaling CRM platforms and understanding customer data architecture
• Ability to act as a technical lead or Product Owner for marketing technology
• Skilled at leading in ambiguous or cross-functional environments
• Experience managing external delivery partners or agencies
• Analytical mindset with the ability to define and track operational performance metrics
• Ability to balance technical depth with commercial impact

Benefits

Click here to see our company benefits!

Interview Process

• Call with a Talent Acquisition Partner/Lead
• Interview with Hiring Manager and another team member
• Case study interview with stakeholder team
• Leadership interview

Gousto is for everyone

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. 

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile . And, if you’re in a job share, why not just apply as a pair.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.

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