Senior Credit Control Lead

We're seeking a highly experienced and results-driven Senior Credit Control Lead to join our fast-paced Finance Operations (FinOps) team. Working alongside a peer Senior Lead, you'll be instrumental in safeguarding the company's financial health by proactively driving collections, managing credit risk, and ensuring all credit control processes are executed with accuracy and control.

Reporting to the Credit Control and Billings Manager, you'll lead a small team, focusing their daily work on achieving key performance indicators (KPIs). This role requires a strong leader who not only manages people and processes but also contributes directly to monthly financial close activities by preparing and posting critical accounting journals. The role is based at our London HQ, with a requirement to work from the office 3 days/week.

What You'll Be Doing

Team Leadership & Target Achievement

• Lead, mentor, and coach a small team of Credit Controllers, setting clear daily, weekly, and monthly performance targets.

• Direct and focus the team's efforts on specific areas and accounts to achieve overall collection goals and improve performance against core KPIs.

• Actively monitor team performance against targets and implement immediate corrective actions to ensure goals are consistently met or exceeded.

• Act as the primary escalation point for the team, overseeing and directly assisting with complex, high-value, or long-running customer queries and disputes to drive timely resolution.

• Allocate workloads effectively across the team, ensuring efficient coverage and maximum impact on debt reduction.

• Drive adherence to internal controls, policies, and best-practice collection methods within the team.

Credit Control, Data Integrity & Control

• Manage a small, high-value ledger of key, strategic accounts—personally executing end-to-end debt collection activities and relationship management for your own portfolio.

• Ensure the team maintains strict adherence to agreed Service Level Agreements (SLAs) for query resolution, dispute management, and collections activities.

• Oversee the diligent logging of all collection activity, ensuring ledger notes are always up-to-date, accurate, and comprehensive for continuity and audit purposes.

• Ensure data integrity and accuracy by actively monitoring the team's maintenance of customer cases and records within the ERP system.

• Conduct continuous review of customer accounts to ensure accuracy in payment allocation and posting.

Financial Close & Accounting Tasks

• Prepare and post bad debt write-off journals in line with company policy and approval limits, ensuring accurate reflection in the general ledger.

• Prepare and post cash correction and reallocation journals (e.g., cash transfers, misposted payments) to ensure the Accounts Receivable sub-ledger is always balanced and accurate.

• Support the Month-End Close process with required reconciliations and reporting to ensure a smooth and timely close.

• Assist the Manager with ad-hoc projects, system enhancements, and cross-functional initiatives across the wider FinOps team.

Requirements:

• Proven experience in a Senior/Lead Credit Controller or Accounts Receivable role, demonstrating a strong, hands-on understanding of end-to-end credit control processes.

• Demonstrable experience managing or supervising a small team, with a track record of setting and achieving team collection targets.

• Experience preparing and posting accounting journals, specifically cash correction and bad debt write-offs.

• Excellent working knowledge of SLA management and a proactive approach to risk mitigation.

• Highly proficient in using large-scale ERP systems (e.g., NetSuite, SAP, Oracle) for Accounts Receivable functions.

• Advanced proficiency in MS Excel (or Google Sheets) for data analysis, reporting, and large data set manipulation.

Desirable (But Not Essential)

• Experience with specific systems such as NetSuite, Salesforce, or Looker/Tableau.

• Experience working for a multinational company, dealing with multi-currency collections and diverse market regulations.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.