Senior Creative Operations Manager

Company Description

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook, and eat food at home. It’s an incredibly exciting time to join our team—and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values—Dream, Deliver, and Care—show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Job Description

We are looking for a Senior Creative Operations Manager to lead and enhance our creative workflow, ensuring seamless collaboration and resource efficiency within our growing business. Reporting to the Head of Creative, you will be a key partner across the Brand and Customer teams, driving smooth project execution and operational excellence.

As a strategic and people-focused leader, you will help scale creative operations, optimise processes, and support a high-performing team in delivering impactful work. Your expertise in workflow management, stakeholder collaboration, and financial oversight will ensure projects are delivered on time, on budget, and in line with business goals.

Core Responsibilities

• Guide and prioritise creative projects, ensuring efficient resource allocation and clear communication of milestones
• Champion process improvements, providing system training to enhance team productivity and workflow efficiency
• Lead Wok-Flow operations, ensuring the system is well-maintained and evolves alongside business growth
• Maintain a clear scheduling system, providing stakeholders with visibility and proactive updates
• Enhance creative systems and processes, ensuring they scale effectively with team and business needs
• Facilitate resource meetings, balancing internal and freelance talent to support creative workloads
• Manage freelancer relationships, overseeing bookings, contracts, and compliance with IR35 regulations
• Oversee creative budgets, manage invoices, purchase orders, and financial forecasting with precision
• Ensure end-to-end project management, maintaining timelines, budgets, and creative integrity.
• Cultivate strong partnerships with agencies, freelancers, and internal teams to encourage seamless collaboration

Who You Are

• Experienced in Creative Studio, Traffic, or Resource Management within an in-house or agency setting
• Skilled in coordinating and optimising workflows, ensuring smooth and effective project execution.
• A collaborative problem-solver, able to work closely with stakeholders and understand business needs.
• Comfortable adapting to changing priorities, proactively refining processes for continuous improvement.
• A strong communicator who fosters relationships and ensures alignment across teams.
• Detail-oriented and organised, able to manage multiple projects while maintaining quality.
• Proficient in workflow tools, staying updated on industry trends and technologies.
• Passionate about supporting and developing teams, fostering a positive and growth-focused culture.
• Financially savvy, with experience in budget and resource management to drive efficiency.
• A dedicated team player, focused on delivering impactful creative work that aligns with company goals

Additional Information

Click here to see our company benefits!

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. 

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile . And, if you’re in a job share, why not just apply as a pair.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.

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