Senior Contracts Manager

The Global Enterprise Deal Hub serves as the single point of contact for Group One Sellers to provide timely, responsive high-quality feedback and guidance on all things deal-related, from opportunity to contract signature. The Contract Manager’s primary responsibility is to increase Sales efficiency by significantly reducing the amount of time Sales spends on developing and closing deals through strategic thinking, foresight, gained account knowledge and ability to put a contract together.

What you’ll do:

• Strategic partner to Client Directors managing Gartner’s largest accounts to understand client requirements, evaluate requests against Gartner standards, help Sales leverage best practices to maximize retention and grow the business.

• Ability to quickly grasp complexities of renewals, including products and services sold, as well as identify potential long-term ramifications of non-standard requests. Drafting and iterating complex quotes via spreadsheets and building manual contract documents as may be required by the client.

• Prioritizing workflow and managing request volumes to maximize efficiency and drive urgency of deals.

• Collaborating with key business stakeholders in finance, pricing, legal, product and various other departments to develop winning strategies, competitive differentiation and gather approvals for non-standard terms.

• Proactively monitor renewals of master agreements to ensure these are completed before services are up for renewal.

• Engage with client’s procurement as necessary in collaboration with Client Directors, in order to help tell the savings story and shorten the negotiation cycle.

• Ability to draw from past experience and leverage best practices in order to coach, strategize and be a solutions oriented partner.

• Be adept at using data to help craft a sensible narrative with Sales to help them drive urgency with clients to sign with Gartner. 

• Strong project management and organizational skills to be able to manage multiple enterprise accounts despite not necessarily working them daily. 

What you’ll need:

• Minimum of 5 years’ experience in sales, service or related disciplines or a minimum of 2-3 years of Deal Hub/Deal Desk experience.

• Minimum of 1-2 years of Salesforce CRM experience preferred

• University degree preferred

• Willingness to adapt to changing business environment, thinking creatively about how to provide the highest level of client/member service

• Superior interpersonal and collaboration skills

• Excellent written and verbal communication skills

• Ability to present self professionally and intelligently to internal clients/colleagues

• Strong analytic skills, strong proficiency with Excel, and superior problem solving ability

• Demonstrated poise and grace under pressure

• Demonstrated initiative and resourcefulness and ability to drive process improvement where needed

• Superior judgment

• Ability to build relationships and work well across functions

What we offer:

• Competitive salary, generous paid time off policy, charity match program, Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP) and so much more

• A collaborative, team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

• Ability to flexibly work from home in our hybrid setup

#LI-FE1

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:94626

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.