DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you'll work in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life's toughest moments. Our comprehensive training and tools will help ensure you're ready for the challenge. You can find more details about DLG Legal Services on our website.
We have a new exciting opportunity to join our Civil Litigation Team within DLG Legal Services as a Senior Consumer Contracts Lawyer.
What you'll be doing
Acting for clients on consumer contracts (including new build and misrepresentation), and professional negligence disputes, managing conduct of the claims from the initial assessment stage through to final hearing and beyond to enforcement in the fast, intermediate and multi track.
You will provide accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients
Take all reasonable steps to settle claims and recover costs and maintain accurate system records.
Identify learning & development needs and opportunities for self and wider team progression.
Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, you will be supported in generating new ideas with all ideas welcomed and encouraged.
Supervise junior members of the team – review of their correspondence, court documents, weekly file reviews, mentoring and development.
What we're looking for
A Solicitor or Chartered Legal Executive with a minimum of 3 years experience
Experience in dealing with consumer contract, and professional negligence for fast, intermediate and multi-track claims.
Ability to work with the wider team and help upskill individuals in technical/complex matters
Experience using a Case Management System
Experience of management, mentoring and development
What we'll give you
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:
Annual performance-based bonus
9% Private Pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office. You can be based from our Bristol, Bromley or Leeds office - depending on which is closest to you.
We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Working hours: 35 hour per week (Monday - Friday)
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