Senior Consultant – Client Operations Support

This is an exciting opportunity for someone looking to further develop and deploy client engagement, project management, survey/data management and product development skills in a fast-paced, growing firm – with lots of scope for independent delivery and impact.

In this position, you will be responsible for managing NousCubane’s support to UK and Irish universities as they collect, quality assure and manage survey and other resourcing data to allow them to understand their performance. You will work closely with clients directly throughout the end-to-end data collection, data validation and benchmarking process. Working with the client teams at top UK universities, you will be the key contact for the participating universities through the annual cycle, also responsible for client process and service improvements.

As a Senior Consultant, you will play an active role in your own, and team development, contributing to input that helps inform NousCubane’s business strategy.

About NousCubane

NousCubane is a world-leading provider of data-led solutions, specializing in the education sector. We are a medium sized business over 50 people across offices in London, Sydney, Melbourne, Brisbane, Perth, and Toronto. We work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights program, UniForum. We have a rapidly growing portfolio of data solutions covering a wide range of aspects of university performance, and deliver powerful strategic and organizational design analytics for use by our clients.

NousCubane is part of Nous Group, an international management consultancy with more than 750 people working in the UK, Ireland, Australia, New Zealand and Canada. Nous is regularly acknowledged as a great place to work as part of competitive workplace reviews. Industry recognition of our workplace culture is a testament to our approach. In 2024, Nous was honoured to be recognised by Great Place to Work on several UK lists, including the Best Workplaces overall, Best Workplaces for Development, Best Workplaces for Women, and Best Workplaces in Consulting & Professional Services.

You will:

• Take overall responsibility for support to UK and Irish universities around data collection via surveys and our technical data platform.

• Deepen your data and process management, technical, consulting, project management and client relationship skills

• Be part of a successful, friendly, and growing business with a focus on continued learning and the opportunity for progression

• Make a tangible difference to world-leading universities during a crucial period. Guiding gain the data and evidence they need to make well-informed decisions

• Enjoy working within a culture that actively supports work-life balance with flexible working arrangements (including hybrid opportunities)

Key Accountabilities:

Collections & data quality assurance

• Ensuring data collection is planned and delivered efficiently and effectively and that university teams understand the end-to-end process, inputs required and support available.

• Prepare and lead client operations workshops including data collection kick-off and technical briefings and 121 calls to provide hands-on support where issues arise and guidance is needed.

Product development and operations improvement

• Play an active role in the continuous improvement of NousCubane’s global data collection guidance, frameworks, and technology platforms – working collaboratively with colleagues in the UK, Australia, and North America

• Gather client feedback and suggestions to support the operations improvement cycle and NousCubane’s collections developments, including through personally leading client workshops

A bit about you:

• 2-3+ years’ experience in a technical consulting, research/survey management, or data management role involving complex projects with multiple stakeholders

• A relationship builder, adept at engaging with clients to understand their needs and working with colleagues to generate solutions

• Experience managing or coordinating complex data collection processes including proven ability handling large data sets using Excel and other relevant technology platforms

• Proficient using business intelligence tools and data analysis to test hypotheses and identify data quality issues and unexpected changes

• Ability to create high quality client-ready deliverables that convey complex information and guidance accessibly, e.g. for training purposes

• Excellent attention to detail, and high standards of presentation

• A proactive team player who takes responsibility for delivering work, a positive attitude and proven ability to be flexible and adaptable as demands change

• Strongly purpose-oriented, with a passion for helping organisations and a clear social purpose to succeed and improve

• Familiar with the software development lifecycle especially around user-centred development e.g. requirements gathering, use cases (preferred)

Some benefits of working with us

• Belong to a highly collaborative, supportive team that cares about your professional development, within a larger global firm

• Opportunities to grow with us as we expand into new products and sectors

• Flexible working arrangements, including working from home options

• We offer active career and professional development support, funding professional development activities and reimbursing one professional membership per year

• All staff have great flexibility around public holidays. We understand that people of different cultures, religions, and political beliefs may wish to choose to take alternative days of leave from scheduled holidays

• A collaborative bonus that reflects company performance is available to all permanent employees

Finally, some important details…

This is a full-time role, available on a hybrid basis with lots of scope for flexible working with the expectation of weekly travel to the central London office.

NousCubane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds. We encourage individuals from equity-deserving groups to apply and share this in your application. NousCubane values a diversity of perspectives, ideas and lived experiences as an asset in serving communities globally.

If you have experience working on complex problems, are high performing and productive working in a fast-paced environment, and want to be part of a dynamic team that puts people at the centre of everything, then we'd love to hear from you!

To apply for a role at NousCubane in London you must have the right to work in the UK.