About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
Role Summary:
We have a unique opportunity for a Senior Consultant Client Director who will be responsible for the strategic commercial development and operational leadership of client relationships and service solutions. You will represent administration services but will also serve as a senior advisor, utilizing your deep understanding of the pensions landscape to offer strategic solutions to clients and trustees around relevant schemes.
This is a visible leadership role within the Leatherhead Portfolio, deputising for the Portfolio Owner and playing a key role in the commercial and operational success of the division.
This role is a hybrid position where you will work from the Aptia office in Leatherhead as well as from your home address.
What you’ll be doing:
• Strategic commercial development and operational leadership of client relationships and service solutions for an agreed portfolio of large clients.
• Provide consulting and advisory services to clients and trustees around the UK pensions landscape and appropriate service options for their schemes.
• Oversee day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
• Understand and meet client needs effectively, managing risks and adhering to procedures.
• Lead the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
• Operate as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
• Ensure client retention and avoidance of attrition.
• Ensure clients remain referenceable and client satisfaction against service parameters improves year on year.
• Lead and manage team/s efficiently and cost-effectively, maintaining quality service at fees that are competitive within the pensions market.
• Ensure that the quality of service provided to stakeholders is continuously high and improves year on year.
• Manage costs and provide necessary financial information for business and audits.
• Encourage mentorship and the continuous development of direct team, supporting career progression where possible.
What we’re looking for:
• Deep UK pensions knowledge across DC, DB, and Master Trust schemes, with strong regulatory insight
• Proven experience in pensions management, supporting both employers and trustees
• Hands-on operational delivery and administration expertise.
• Strong track record in leading high-profile client accounts and driving business development
• Skilled in consultative selling and crafting innovative client deals
• Experience managing and collaborating with offshore teams is desirable, as is actuarial knowledge or experience.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
