Senior Commercial Loan Servicing Representative

About this role:
Join Wells Fargo's Loan Operations team as a Senior Commercial Loan Servicing Representative. Your role involves the daily processing of various loan activities within the LoanIQ system. Responsibilities include managing drawdowns, rollovers, repayments, and more for different types of loans. You will also handle principal, interest, and fee collections, along with reviewing and resolving control report exceptions.
If you possess LoanIQ expertise, a customer-centric mindset, and excel at multitasking to efficiently handle daily loan administration tasks for our clients, we invite you to connect with us. Your skills are valuable in ensuring seamless loan servicing for our customers.
In this role, you will:

• Processing of daily drawdown, rollover, repayment, prepayment, rate fixing and all aspects of the loan processing area relating to Agency, bi lateral, trade discounts and any other related facilities within LoanIQ system.
• Claiming and collection of principal, interest and fees relating to the above products.
• Review and clear control report exceptions.
• Review procedures on a regular basis.
• Provide solutions to operational problems and suggest improvement to the workflow.
• Process self-audits on a quarterly basis.
• Provide excellent internal and external customer service.
• Ensure that all lending transactions are booked in adherence to loan agreement timings.
• Ensure that agent notifications agree with the banks accounting systems.
• Ensure that all tasks are processed to the highest standards in accordance with cut off times (Nostro payments, Treasury cut off times etc.).
• Complete daily cash reconciliations to a high standard, ensuring no aged items exceed agreed tolerances.

Required Qualifications:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Knowledge of Loan Agency Administration and documentation.
• Knowledge of Trade products and processing advantageous.
• Good working knowledge of LoanIQ,
• Customer-orientated in approach with strong communication skills and initiative
• Control mind-set who uses experience and initiative to proactively risk manage the business
• Ability to handle multiple tasks simultaneously
• Teamwork, organisational skills and ability to prioritise
• Proactive and self-motivated, eye for detail.
• Proficient in the use of MS office including word and excel.

Expectations:
Control environment:

• Active participation in the identification of control weaknesses.
• Document & escalate all issues using the Operational Risk framework
• Demonstrate knowledge of Operational Risk issues and proactively work to mitigate.
• Demonstrate a firm understanding of all procedures and contribute to the ongoing review of same.
• Ensure all weekly KRI control reporting is completed with any breaks cleared in a timely manner.

Process improvements:

• Demonstrate initiative when it comes to suggesting process improvements that add value to the team from the following perspectives: cost, efficiency, flexibility and time.
• Take a hands-on role process improvement development.

Relationship building:

• Demonstrate a positive attitude and willingness to assist team members.
• Represent Loan Operations through interactions with internal & external stakeholders in a confident and helpful manner.

Communication:

• Develop ability to assess items that require escalation, ensuring that communication is clear, factual and executed in a time sensitive manner.

Posting End Date:
10 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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