Equifax Inc. Logo

Equifax Inc.

Senior Client Services Manager

Job Posted 10 Days Ago Posted 10 Days Ago
Be an Early Applicant
Nottingham, Nottinghamshire, England
Senior level
Nottingham, Nottinghamshire, England
Senior level
The Senior Client Services Manager ensures best-in-class service for corporate clients, manages relationships, and oversees operational processes and improvements.
The summary above was generated by AI

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

As our new Senior Client Services Manager at TDX, you'll be responsible for ensuring the day to day relationship and services we provide to our partners are best in class. We're looking for people who have experience of ensuring the best service is provided to corporate clients and able to manage multiple clients with changing demands
About TDX Group - An Equifax Company
TDX Group is a Nottingham based company which is part of the global Equifax business. We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What you’ll do

  •  Managing and developing positive relationships with our top clients within a team environment

  • Ensuring end to end new and existing services provided to our clients are functioning as expected, meeting contracted service levels and quality standards

  • Ensuring operational teams and processes are fully engaged in support to the client

  • Working across the organization to document, monitor, measure and improve the services contracted to clients

  • Ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines

  • Completion of scheduled service review meetings

  • Creating and delivering bespoke Client service reports 

  • Ownership of Client service improvement plans

  • Ensure Client take-on is successful and Client engagement is managed professionally

  • Providing business SME input

  • Supporting the Sales Directors and business stakeholders

  • On call support for Client during service incidents and flexible for needs of the business and workload

  • Daily management of general enquiries

What experience you need 
  • Experience within a client service and client relationship (B2B) management role, handling multiple complex clients

  • Strong experience of making decisions and actions within a variety of work streams

  • Excellent interpersonal & communication skills

  • Ability to Influence and negotiate at senior and executive level

  • Experience of reporting and providing MI data

  • Good technical skills for problem resolution as well as managing a number of internal IT systems

  • Understanding of data security, compliance in a regulated environment

  • Good experience of managing customer complaints and difficult conversations

What could set you apart

  • Prior experience within Financial Services or Debt Services / Recovery / Collections

  • Exposure to FCA regulations or FCA regulated industry

  • Able to follow complex process

#LI-KB1

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

Primary Location:

GBR-Nottingham

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Top Skills

It Systems
Mi Data

Equifax Inc. London, England Office

1 Angel Court, London, United Kingdom, EC2R 7HJ

Similar Jobs

8 Days Ago
Hybrid
London, England, GBR
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Manager of Customer Success & Services leads a technical team, ensuring enterprise customers successfully utilize Cloudflare. Responsibilities include team management, escalation handling, and fostering cross-team coordination.
Top Skills: Cloud TechnologiesCloudflare
24 Days Ago
2 Locations
Senior level
Senior level
eCommerce • Fintech • Information Technology • Payments • Software
Responsible for high-level client relationship management and service delivery, collaborating with teams to enhance service quality and product competitiveness.
Top Skills: Data ProcessingFinancial ServicesTechnology
7 Hours Ago
Scarborough, North Yorkshire, England, GBR
Junior
Junior
Food • Retail • Agriculture • Manufacturing
As a Customer Experience Specialist, engage with customers across multiple channels, resolve queries, and maintain McCain's brand values while analyzing feedback trends.
Top Skills: OfficeOutlookSocial Media Platforms

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account