Senior Client Relationship Manager

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Senior Client Relationship Manager to join our growing Pension Administration team. This is a permanent, full time role that can be based in our London, Guildford or Amersham office, working on a hybrid basis. Other offices may be considered.

A snapshot of your day:

• Ensure our service is delivered within agreed service and the clients agreed priorities.

• Using resources effectively, prioritise multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.

• Take personal responsibility for completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.

• Build personal, long lasting client relationships with a portfolio of clients and demonstrate an in depth understanding of clients’ needs, supporting them with complex and technical issues and ensuring that expectations are met and managed. 

• Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance and make recommendations on administration matters to trustee boards.

We would like to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes gained over a number of years.
• Desirable to have a pensions or business qualification with a recognised professional body, preferably APMI / FPMI (or equivalent).
• Be an effective team player with team management capabilities.
• Strong commercial awareness and experience of budgetary control.
• A self-motivated individual with diplomatic/interpersonal skills – to achieve the best outcomes.
• A proven effective communicator with strong written and oral communication skills.
• Developing presentation skills to larger audiences, and ability to host meetings.

What's in it for you:

• Competitive discretionary annual bonus. 
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover. 
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service. 
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle. 
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility 

If you require reasonable adjustments or want more information on accessibility, please let us know

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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to [email protected]