Customer Success Partner

Are you ready to champion digital transformation and build lasting partnerships? 

At Olive Jar Digital, we are passionate about enabling innovative and intuitive digital services that truly satisfy user needs. As one of the UK’s fastest growing, award-winning digital consultancies, we specialise in delivering impactful solutions across both the public and private sectors. We are looking for a dynamic and strategic Customer Success Partner to join our collaborative team and play a pivotal role in our continued success. 

About the Role 

As our Customer Success Partner, you will be at the heart of our client relationships. You will blend account management expertise with a genuine passion for service excellence. You will play a critical role in ensuring the effective delivery of our services while fostering strong and strategic partnerships.  

This position is perfect for someone with demonstrable experience working with Government Digital Client Departments. If you thrive on adopting a consultative approach to truly understand client needs, delivering tailored solutions, and positioning your company as a trusted partner, this is the opportunity for you. 

You will take ownership of service delivery performance, contract execution, and overall client satisfaction. By identifying opportunities for growth and championing continuous improvement, you will help our clients and Olive Jar Digital reach new heights. Working closely with our talented internal agile teams, you will ensure that our services are delivered to the highest standards, meet all contractual obligations, and perfectly align with the strategic objectives of our clients. 

Working Pattern: Hybrid working with 3 days a week at our new London office based in Piccadilly and 2 days remote 
Salary: Up to £60,000 depending on experience   

What You Will Do 

Client and Account Management 

• Build Lasting Partnerships: Cultivate and maintain long term, trusted relationships with key client stakeholders. 

• Be the Expert: Act as the primary point of contact and a trusted advisor for your clients. 

• Drive Growth: Proactively identify opportunities for account expansion through strategic upselling and cross selling. 

• Commercial Ownership: Manage contract negotiations and renewals while ensuring compliance with agreed terms. 

Service Delivery Ownership 

• Lead with Impact: Lead and line manage our brilliant internal professional services team to deliver on contract commitments. 

• Ensure Excellence: Monitor service delivery performance against KPIs and contractual obligations to ensure we always hit the mark. 

• Exceed Expectations: Ensure client objectives are consistently met while continuously driving improvements in service quality. 

• Operational Oversight: Oversee daily delivery operations to ensure any risks and issues are addressed promptly and effectively. 

Strategic Leadership 

• Consultative Guidance: Serve as a trusted partner to senior client stakeholders by providing insightful and consultative guidance. 

• Collaborative Alignment: Work seamlessly with multidisciplinary teams to align client goals with the innovative solutions at Olive Jar Digital. 

• Insightful Reviews: Conduct regular account and service performance reviews to present valuable insights and actionable recommendations. 

• Continuous Improvement: Drive initiatives that enhance operational efficiency, boost client satisfaction, and deliver outstanding business outcomes. 

What You Will Bring 

• Exceptional customer focus and relationship management skills. 

• Strong strategic thinking and sharp business acumen. 

• A relentless process improvement mindset. 

• Confident decision making and a strong sense of accountability. 

• Outstanding team collaboration and leadership abilities. 

Why Olive Jar Digital? 

We are proud of the OJ team. We work hard, play hard, and encourage everyone to have a say, share ideas, and lead with innovation. We value the unique attributes every team member brings and are dedicated to your professional growth. Join us to be part of a proudly inclusive organisation that collaborates seamlessly to translate complex pain points into meaningful and usable services. 

Ready to make an impact? Apply today and help us shape the future of digital services! 

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