The Senior Client Onboarding Executive delivers exceptional onboarding experiences for new clients, manages projects, collaborates cross-functionally, and analyses data to improve processes.
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
As a Senior Client Onboarding Executive, you will deliver an exceptional end-to-end Implementation and Onboarding experience for new clients. Acting as a subject matter expert on our customers and systems, you will play a critical role in deploying and configuring new ways of working, systems, and process solutions in partnership with multiple departments to support implementation of scheme set ups, as well as the client-facing launch.
Reporting into the Client Onboarding Manager, you’ll be the primary post-sale contact, establishing a deep understanding of client requirements, you will support to advise the Onboarding Team, Business Development and Account Management Teams on best practices.
What you'll do...
- Lead new clients through the technical and client-facing onboarding process in partnership with Business Development and Account Management.
- Project manage onboarding for a range of customers, including Enterprise accounts, ensuring clear communication of milestones to all stakeholders.
- Support Business Development with client pitches, tenders, and proposal documentation as required.
- Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to improve the onboarding experience and streamline implementation processes.
- Ensure timely, accurate, and precise configuration updates to customer schemes throughout their lifecycle.
- Develop productive and trusted relationships with internal teams, and establish yourself as a point of contact for all things Client Onboarding
- Collect, analyse, and present implementation data to measure success and inform continuous improvement.
What you'll need...
- 5+ years of experience in Client Onboarding, Account Management or a related area, leading early-stage client projects.
- Strong attention to detail and analytical thinking
- Confident presenter, with the ability to think on your feet in client-facing situations
- Ability to handle and analyse large data sets, visualising them in a clear way for interpretation.
- Proactive in analysing data and trends, and identifying changes to present back to the team.
- Excellent communication skills, with the maturity, gravitas and ability to engage and influence senior stakeholders internally and externally
- Able to problem solve and operate independently, taking proactive responsibility for the performance of your launches and implementation projects
- A start-up / entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business.
- Experience of working with Enterprise accounts
- Project Management Qualification (eg Prince2)
- Familiarity with CRM software such as Pipedrive and data-analytics software such as Databricks
- An interest in sustainability, and a desire to accelerate the transition to electric vehicles.
- Knowledge of employee benefits, EVs or leasing would be great but not crucial.
Preferred...
💚 Why else you'll love it here
- 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
- 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies
About us
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.
We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.
We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Please note we use AI to help us assess applications fairly and objectively.
If this sounds like you then we'd love to hear from you.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Top Skills
Crm Software
Data-Analytics Software
Octopus Energy London, England Office
1 Upper James Street, London, United Kingdom, W1F 9DE
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