Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
We are looking for an experienced professional to work within our Specialty division as a Senior Claims Operations Analyst and drive forward our claims reporting offering.
You will be responsible for the creation and management of all claims reporting and data analytics within Howden Specialty Claims.
You will provide the first line of defence, for the Team on all reporting and data matters and act as the primary interface between claims and the central MI team as well as other data and analytical teams within the Group.
What you'll do
Execute all claims reporting requirements such as the development and maintenance of claims operations dashboards, production of management information to senior management, and monthly reporting
Utilize advanced tools such as SQL, Python/R, and BI platforms to extract and manipulate data into operational insights
Ensure data integrity, accuracy, and compliance with regulatory standards
Implement and monitor data quality controls across claims systems and within Specialty Claims
Work with the claims operations team to align data initiatives and projects with business goals and support or lead data driven projects
Engage with other data and reporting teams and stakeholders across the Group
Establish consistency in reporting where possible across the various teams within Speciality Claims
Provide operational support to the Specialty Claims Teams
Assist with the implementation of operational initiatives
Contribute to operational plans for the department to meet its business targets
Manage assigned projects and contribute to other projects as required
Who we're looking for
Background in maths/statistics/sciences
Experience working with in an operational MI/data analytics role
Experience in the Specialty Insurance sector; London Market and or globally and with a focus on claims
Expertise in BI tools such as Power BI, tableau
Ability to design interactive and insightful visualizations for stakeholders
In-depth experience with MS Excel
Strong analytical and problem-solving abilities
Excellent stakeholder management skills
Excellent communication skills for presenting data insights to non-technical stakeholders
Ability to manage multiple priorities and meet deadlines
A team player, able to contribute at all levels
An engaging and inquisitive personality, always looking to solve problems and find solutions
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
